Unable to download Windows 11 Insider Preview Build ISO from Windows Insider Website

Copper Contributor

Consistently, when trying to download the latest ISO of the latest Windows 11 Insider Preview Build (DEV), I get the following error:


We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support – Contact Us page for assistance. Refer to message code 715-123130 and f833436b-9dc5-4c1f-bb0c-92a28b821288.


I confirm I do not have such technologies it is referring to, no VPN or anything. I have tried this in Edge and Edge Canary, to no avail. I can download builds via WIndows Update on another machine, perfectly fine, so I am unsure as to why this doesn't let me.

I did try contacting Microsoft support but they said I need to post here.


Any help greatly appreciated, this is somewhat time critical as the build on this machine has now expired due to it not being switched on for a while.


Thanks in advance.

1 Reply

Hi @jakizak,

you can try these steps:

  1. Check Microsoft Account and Insider Status: Make sure you are using the correct Microsoft account that is registered in the Windows Insider Program. Ensure that your Insider status is active.

  2. Network Troubleshooting: While you've mentioned that you're not using a VPN or similar technologies, there might be something causing an issue with your network. Check your router or modem settings to ensure there are no unusual configurations.

  3. Browser Troubleshooting: Clear your browser's cache and cookies. Additionally, try using a different web browser to see if the issue is specific to the one you've been using.

  4. Reset IP Address: Disconnect your modem or router for a few minutes and then reconnect. This may assign you a new IP address, which could potentially resolve the issue.

  5. Try connecting to a different network, such as a mobile hotspot.

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