trying to install the Dev. channel preview build but it failed to install 0x8007002

[paulpchou]

hi:

I am trying to install the Dev. channel preview build but it failed to install 0x8007002. I tried many troubleshooting steps but no fixes.

1. Windows update troubleshooter

2. Windows update reset

3. date & time

4. services.msc

5. registry

How can I get it to install successfully? Please help. Here is my post in the community. Can't understand the texts. Does the texts have anything to do with the issue?

https://answers.microsoft.com/en-us/insider/forum/all/install-win-11-preview-build-failed-with-error...

[#2]

Have you tried upgrading using the Beta channel?
Make sure file a bug report using Feedback Hub app and report all relevant log files there.
Do you have any ASUS driver or application on your device?
If yes, try uninstall them and see if the problem persist?

[#3]

What drivers to uninstall? Upgrade the Dev. build via the Beta Channel?

[#4]

Do you have any application related to ASUS like ASUS Remote Control or ASUS System Control Interface or any similar application?
That might have caused this issue, try to uninstall them and restart your PC and try again.

[#5]

I have Asus system control. Is that an interference?

[#6]

Here is the thing. I remember before after reinstalling Windows 11, I forgot to go to the Windows Insider program to set to Dev. Channel. The build update failed to install. I tried another reinstall of Windows. This time, after logging in to Windows, I quickly go to the Windows Insider program to set to Dev. Channel. Restarted Windows. After logging in, the build update installed successfully. But when the new build is released to the Windows update, the installing failed. Why is it so?

[#7]

Deleted everything in the folder but no luck. Will try Asus one later

[#8]

From the log files you shared in the Microsoft Answers forum, it seems like ASUS System Control is causing the problem. Try update it and in case problem persist, then uninstall it and restart your PC and try again.

[#9]

I did do that but issue still persist. Unless I did not uninstall correctly or did not delete all Asus files/folders. MyAsus was downloaded and installed from the Microsoft store.

[#10]

Here is the thing. I remember before after reinstalling Windows 11, I forgot to go to the Windows Insider program to set to Dev. Channel. The build update failed to install. I tried another reinstall of Windows. This time, after logging in to Windows, I quickly go to the Windows Insider program to set to Dev. Channel. Restarted Windows. After logging in, the build update installed successfully. But when the new build is released to the Windows update the next week, the installing failed. Why is it so? Caused by Asus System Control?

[#11]

I did a reinstall of Windows vi Windows 10 iso to test. Here is what I did.
1) after logging in, I set to the Dev. Channel and restarted the device.
2) Hide the updates, including the preview update.
3. Updated built in apps and installed MyAsus.
4) Let all drivers get installed.
5. Un-hide the updates and installed them.
6. Installed programs, including MyAsus splendid.

It works, did not the have 0x80070002 error. It is working on updates. Hopefully the next build will work too. I think it works with Windows 11 iso.

[#12]

I guess it might have been fixed by the Windows team and in any case whenever you observe any issue, make sure file a report using the Feedback Hub app.

[#13]

Let me wait till the next build comes out and see if what I did is fixed or a workaround.

[#14]

Great, when you are joining the Windows Insider, unexpected error and problems are common and you have to make sure to file a report , so the Windows team would be able to investigate and solve the issue as early as possible.

[#15]

This 0x80070002 bugs me. Tried everything. My feedback only has 5 upvote but no responses.

[#16]

Due to high volume of feedbacks and report, the Windows team are unable to response to every single feedback but for sure, they will look into it. When you have 5 votes, it means others would have the same issue.

[#17]

The issue is fixed. I know the problem now. I reinstalled Windows 11 with the Dev. Channel iso. Build 22454.1000. Before, the iso was not really the Dev. Channel iso.

[#18]

Great and thank you for letting me know.

[#19]

@Reza_Ameri 

I have another issue. I can't get file explorer to be smaller. Clicking on the upper right corner of file explorer, it will not be smaller. Tested it in safe mode and the issue is not there. I've read that it is possible software conflict. I uninstalled all apps except for Office and Edge Beta but no fixes. Is it possible that MyAsus or Asus system control is causing the issue? I will try uninstalling it and see.

[#20]

I have a similar problem it started today after I started having some smaller driver issues about three days ago. Now my system is completely down it’s an HP, and with the latest update that tried to install yesterday the whole system just blacked out. I’m running bios in diagnostics and such, I’m getting codes the same as this gentleman, one of them is 0X80070043, and I have another one which I don’t remember offhand, but windows will not load, the Build from yesterday that was trying to install the latest build for Dave channel, was installing for a day and a half, and still isn’t finished, what I’m getting at here is now missing system 32 files and programs in hardware and I can’t figure out where to find them