Problem with in-place upgrade

Copper Contributor

Screenshot (6).png

How can I choose keep personal files and apps?

My Windows version came with the device.

2 Replies
What version you currently have and which ISO file you're using?

The reason why your data can't be kept is mentioned in that window at bottom.

A workaround could be backup your personal files to external drive or OneDrive and then restore data back after in-place upgrade.

If you're trying to fix multiple issues, you may alternatively try reset without affecting your data:

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
I downloaded the ISO file from Create Windows 11 Installation Media