New Laptop Experiencing Full System Freeze Without Event Logs or BSOD in Windows 11 22H2

[MatthewJohnson]

Issue Summary:

Despite having a brand new laptop (HP G9 Fury, Intel i9-12950HX, Nvidia RTX A3000) with all drivers updated using 'DriverEasy' and the BIOS up to date, the system keeps freezing randomly without any visible cause. The screen freezes, mouse and keyboard lock up, and even CTRL/ALT/DEL does not work, requiring a hard reboot each time.

Current Troubleshooting Steps Taken:

- Unable to identify a pattern for the freezes, which occur randomly after logging in, during inactivity, or even when pressing keys.

- No relevant entries in event logs until improper shutdown is logged after reboot.

- Memory test yielded no results in event viewer.

- 'sfc /scannow' command showed no issues.

- Reliability history tool did not point to any underlying cause.

Next Steps:

Seeking further guidance on any other troubleshooting steps to resolve the freezing issue would be greatly appreciated.

[#2]

Disabling Fast Startup can sometimes resolve boot and stability issues: Go to Control Panel > Power Options > Choose what the power buttons do. Click on Change settings that are currently unavailable and uncheck Turn on fast startup, then click Save changes.

[#3]

Check Hardware ConnectionsEnsure that all internal and external hardware is properly connected. A loose component could cause freezes.
Update Drivers
Graphical Drivers: Ensure that you have the latest drivers for your graphics card.
Chipset Drivers: Check the manufacturer’s website for the latest chipset drivers.
Other Drivers: Update all relevant hardware drivers, including network adapters and storage controllers.

Windows Updates

Ensure that Windows is fully updated. Go to Settings > Windows Update and check for updates. Install any pending updates.