Messanger for Facebook

Copper Contributor

How to fix the red icon when trying to send a messenger on facebook , " couldnt send "

2 Replies
This is not an issue with Windows or Microsoft products, so it is better to ask your question on:

If you're experiencing the red icon and the "Couldn't send" error message while trying to send a message on Facebook Messenger, here are a few possible solutions to fix the issue:

Check your internet connection: Ensure that you have a stable and reliable internet connection. Poor connectivity can prevent messages from being sent successfully.

Restart the app: Close the Facebook Messenger app completely and reopen it. Sometimes, this simple step can resolve temporary glitches or bugs.

Clear cache and data: Go to your device's settings, find the Facebook Messenger app, and clear its cache and data. This action can help eliminate any corrupt files that may be causing the problem.

Update the app: Make sure you have the latest version of Facebook Messenger installed on your device. App updates often include bug fixes and improvements that could address the sending issue.

Check for account restrictions: Confirm that you haven't been restricted from sending messages by Facebook. Review your account settings or contact Facebook support for further assistance.

Try a different device: If possible, try sending the message from a different device or through the web version of Facebook Messenger to determine if the problem is specific to your device.

Contact Facebook support: If none of the above solutions work, reach out to Facebook's support team for more specific troubleshooting steps. They can investigate the issue further and provide personalized assistance.