Mar 26 2022 09:37 AM - last edited on Nov 09 2023 11:10 AM by
Mar 26 2022 09:37 AM - last edited on Nov 09 2023 11:10 AM by
Hello,
I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night.
Since then, my Logitech Brio camera stop working.
My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in.
I've tested the camera on antoher compter, it works fine. I've updated the camera to the latest firmware on this other computer just in case, but it doesn't help.
Back on my main computer, the camera still appears in the Device Manager, but the device is not accessible from apps like the Camera app.
I've tried the uninstall the device, then perform a scan to add it back in. The device is added but is not working...
When I try the "Restore driver" option, it says that "the driver is not build for this plateform"
Finally, I've tried to switch from the Beta to the Dev channel, just in case a fix was already available. But this seems not to be the case.
So here I am
Thanks in advance for you help.
Mar 26 2022 07:50 PM
Mar 27 2022 12:58 AM
Mar 27 2022 10:37 PM
Mar 28 2022 04:30 AM - edited Mar 28 2022 04:46 AM
Thanks again for your suggestion @Little_Joe.
I can't stay without my webcam, need it for conf calls, and Windows Hello is so handy... So I've decided to rollback to version 21H2 and... The webcam is alive :)
I strongly advise all Logitech Brio owner to avoid Windows 11 22H2 build 22581 so far...
I hope that this thread will gain some interest and have Microsoft engineers digging into this blocking issue.
Thx.
Mar 28 2022 11:46 PM
May 12 2022 06:52 AM
Jun 15 2022 12:53 PM
Jun 16 2022 03:49 PM
Aug 28 2022 03:46 AM
@Jean-Michel-57530 You need upgrade Brio's Firmware first. But you need other computer to upgrade Brio's Firmware. In build 22581, you can't upgrade Brio's Firmware.
Download Logitune software in the other computer.
https://www.logitechbase.com/logitech/logitech-brio-webcam-driver/
Install Logitune and connect your Brio camera to the other computer.
You will see 2022 March Firmware and click to upgrade.
Then reconnect your Brio camera to current computer.
I solved this problem by this way.
Dec 19 2022 06:08 AM
This issue still exists even after the actual release of 22H2. Microsoft should provide help.
Feb 28 2023 03:39 AM
Apr 04 2023 03:01 PM
I've got the issue resolved, here is what helped:
i "repaired" windows using a windows 11 version that removes the TPM/secure boor requirement from windows.
when then i finally could setup windows hello face unlock and then i repaired windows again with the normal version with TPM/secure boot requirements
so i came to the conclusion that the TPM requirement in windsows 11 was block it it from me
https://itstechbased.com/install-windows-11-on-unsupported-pc-no-tpm-2-0-or-secure-boot/
Apr 09 2023 02:48 PM
Apr 10 2023 12:52 AM
@LAKELOCE3000X3D thanks for the confirmation and all your testing. I now have Win 10 22H2 on my surface laptop 5 and I still have the same issue. Not sure if it is a 22H2 code issue across Win 10 & 11 or specific to the SL5. I have a surface laptop 3 that I will put Win 10 22H2 on and see if the Brio stops working on that. If it still works then it is likely a SL5 issue.
Apr 11 2023 11:00 AM - edited Apr 11 2023 11:04 AM
@DarrenLovell We reached out to intune support and they got back to us miraculously fast, with an easy solution. They referenced this article and in our case, the entry and value to set for the "SecureBiometrics" Key is (DWORD) Enabled = 0 instead of 1. We had to manually create the "SecureBiometrics" key.
Apr 12 2023 12:24 AM
Apr 21 2023 06:52 AM
Dear friends, is this issue still unresolved? I am on Windows 11 Home, Version 10.0.22621 Build 22621.
Brio camera not detected, but an Unknown USB Device (Device Descriptor Request Failed) does pop up as I connect the USB. On other machines it does work (Windows 10 machines).
Apr 28 2023 03:33 PM - edited Apr 28 2023 03:34 PM
I have the same problem with no solution till now
May 12 2023 11:41 AM
Thanks for best information windows 11 beta.
Windows 11 is best OS and many changes, Improvement that provides.