I've turned on two-step verification, but my phone got stolen

Copper Contributor

i lost my phone and it's have 2FA code in google authenticator in there.
Now when i login to my account. When i login to my account, it's require me to type in the 2fa code.

It doesn't have option for use linked email to receive code. Any one can help me out of this.
Because i have lots of important file in ondrive of that account :((

1 Reply

Hi,

Some options,
- Recover e-mail (But this wasn't possible)
- A trusted device
- still logged on somewhere
- if it is business account, your admin can trigger for you to re-register (SSPR)
- Maybe you have configured recovery questions?
- an old phone where you had authenticator configured.

- SMS or voice as authentication (SIM card can be recovered from your operator)

Don't think I know about any other option... Even Microsoft support will require one of those things I guess...