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SOLVED

Freezing and black screen problems (Build 22504)

New Contributor

In the latest Windows 11 Build Insider Dev (22504), from time to time, my computer completely freezes. The mouse and keyboard stop working, although the screen still shows image. When trying to use the black screen recovery keyboard method (Win+Ctrl+Shift+B), the screen goes black and doesn't show the mouse cursor.

In the end, you have to forcibly restart the computer by holding down the power button.

For me, this happens very often and despite having the computer updated to the latest version this error is not solved.

Additionally, I have written a comment in the Windows Feedback Center, but have not received any response.
I hope you can help me with this problem. Thanks in advance!

5 Replies
best response confirmed by albertoojalvoo (New Contributor)
Solution
Try update your graphic card driver.
Try boot into the Clean Boot , take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...
See if the problem persist?
A graphics driver update was available.
I just performed the update and so far, everything is working correctly.
I will keep updating the information. Hopefully the screen won't freeze again.
Thank you very much!
Thank you for the update and hopefully the issue have been solved.
Please let us know if the problem persist?
For the moment, it has not frozen again, everything perfect. Thank you!