Oct 09 2019 05:29 AM - edited Oct 19 2019 03:48 AM
UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.
After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either "shutting down" or "restarting" state with the loading icon circling.
also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.
I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.
the scary part is that it's not listen under the known issues in here:
anyone else having the same problem?
my specs:
i7 7700K
16GB RAM DDR4 3200Mhz
IGPU graphic card
SSD M.2
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Oct 09 2019 06:30 AM
Oct 09 2019 06:40 AM
Oct 09 2019 06:52 AM
hi,
i've just too update in the build 18999.vb release 191004-1432
I can't switch off my computer too
Oct 09 2019 07:07 AM
Oct 10 2019 03:29 AM
Oct 10 2019 03:59 AM
Oct 10 2019 04:02 AM - edited Oct 10 2019 04:03 AM
Not on that one, but on an other yes.
I will try to Enable hibernation and then disable Fast Startup? Who knows, worth trying...
Oct 10 2019 04:19 AM - edited Oct 10 2019 04:26 AM
Nope, at first it restarted but no shutdown after...
Oct 10 2019 04:28 AM
Oct 10 2019 04:54 AM
Oct 10 2019 05:29 AM
Oct 10 2019 06:06 AM
Oct 11 2019 02:19 AM
@HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.
Oct 11 2019 02:48 AM
@nikitat1260 wrote:@HotCakeX Confirm. I have this problem, too. I also noticed that if after turning off the power button turn on the device and then click the shutdown and restart immediately after turning on the device works as it should.
Hi, thank you, that's very useful
so based on this new info, it looks like when we use Windows for some time, something malfunctions in the background or loads into the memory and prevents a proper shut down or restart later.
Oct 11 2019 03:14 AM
Oct 11 2019 03:49 AM
Same issue here, SurfaceBook 2, joined the fast ring on Wednesday and updated to 18999, same issue on every restart.
Oct 11 2019 04:25 AM
Oct 11 2019 05:28 AM
I am having the exact same issue.
Oct 11 2019 11:21 AM
@MNTom @krisjbaker @MDM-1 @nikitat1260 @nathajjar @Iain Fielding
Great job Everyone, with all of our help they're finally notified about this
Oct 18 2019 05:53 PM
Solution@HotCakeX Cumulatvie Update 19002.1002 has been released in the Fast Ring to resolve the restart issue. We appreciate your patience!
-Eddie