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Jun 05 2024, 07:30 AM - 11:30 AM (PDT)
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SOLVED

[FIXED] Can't Restart or Shut down my PC- Windows 10 insider build 18999 Fast Ring

MVP

UPDATE 10/18: We have released 20H1 Build 19002.1002, which includes a fix for the issue causing some devices to get stuck during shutdown or restart.

 

https://blogs.windows.com/windowsexperience/2019/10/17/announcing-windows-10-insider-preview-build-1...

 

 

After upgrading to 18999 from 18995, I can't restart my computer or shut it down anymore. when I attempt to do any of them, the computer gets stuck forever in either "shutting down" or "restarting" state with the loading icon circling.

also the CPU usage goes up and I can tell it by reading the CPU temp number showin on my motherboard and CPU fans getting loud.

I have to hard reset or hard shut down by either pressing the reset button on my case or holding the power button.

the scary part is that it's not listen under the known issues in here:

https://blogs.windows.com/windowsexperience/2019/10/08/announcing-windows-10-insider-preview-build-1...

 

anyone else having the same problem?

 

my specs:

i7 7700K

16GB RAM DDR4 3200Mhz

IGPU graphic card

SSD M.2

 

Feedback to upvote:

https://aka.ms/AA67uo7

 

 

107 Replies

@shawnpenoyer 

 

It's okay, you can use this video to know how to use that website to get official ISO files from Any insider build that are straight downloaded from Microsoft servers

 

https://uupdump.ml

 

this video will help

 

https://www.youtube.com/watch?v=erIYddqUvPY

 

 

also an Important article that should cover everything

 

https://www.tenforums.com/general-support/5361-windows-10-instructional-videos-ten-forums-members-12...

 

@nikitat1260 This is a helpful thing to try, except i cant even get past the endless circle at boot, no hdd activity whatsoever, nothing....but at least i found a potential solution...

Not even sure how this thing even happens...its been working fine forever, then it suddenly starts not completing the shutdown process...and yada yada yada like we've heard. I'll keep tabs on the thread...

Which insider build are you using?

I just faced this issue recently out of nowhere. I didn't do anything special and it was normal in my day to day usage. Didn't do any special hacks to my settings and all of a sudden I can't restart or shutdown. But if I start the pc and try shutdown/restart when in the login menu, it was able to do so I don't suspect it's hardware issues.

@abdulla31815 


@abdulla31815 wrote:

I just faced this issue recently out of nowhere. I didn't do anything special and it was normal in my day to day usage. Didn't do any special hacks to my settings and all of a sudden I can't restart or shutdown. But if I start the pc and try shutdown/restart when in the login menu, it was able to do so I don't suspect it's hardware issues.


 

Hi,

Which insider ring and version are you using?

 

@Eddie Leonard Trying to open this matter again. I have the exatly same issue described, but build 20215.1000, far more recent.

@lsmliborio Please file a new feedback item in Feedback Hub (Win+F) and share the link.

 

-Eddie