0x80d02002 Windows 10 Insider Preview 17025.1000

Copper Contributor

Getting Error 0x80d02002 when I am trying to download Windows 10 Insider Preview 17025.1000. I had actually gotten up to Preparing to install and it failed.

7 Replies
problem resolved



Others are having issues with this update? Can you describe resolution?


Thank you,

Rob Milliken

I have the same problem :(

You might be facing this issue due to third party software conflicts, corrupt windows update components etc. I suggest you to try the following steps and check if it helps.


Method 1:

You may try these steps to reset the Windows update components manually and check.

a. Press Windows key + X on the desktop screen of the computer.
b. Select Command Prompt (Admin)
c. On the open Command Prompt window copy and paste the commands (all at once).
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

c. Exit the command prompt and check. 


You can try the following step if the issue persists.


Method 2:


Check if the region is correct. Follow the steps mentioned.

a. Type "Region" on the Start screen. Click "Settings" and press ENTER.

b. On the "Format" tab, select "English (United Kingdom)".

c. Click "Languages Preferences"> "Add a language" and add "your language".

d. Once added, select it and click "Move Up" to make it the first language. Close the Language window.

e. On the "Region" window, click "Additional Settings" and check if the values are same.

f. Click the "Location" tab and change the Home Location to "your country" and then click OK.


Hope the information helps.




Oh! Thanks! ^^

The first method has helped me, I have already managed to install version 17025.1000 (which, by the way, solves a problem I had with the user profile picture).
I have created a batch file, I have written the commands inside the file and I have executed it, it has turned out to be handier.

no effect. still will not d/l.
drop dat bestand hiero