WAC Not displaying CPU or Memory usage correctly

[David_Smith040]

We are having an issue with our WAC gateway where all our Azure Stack HCI clusters CPU and Memory usage is 0 with a total of NaN%, also the servers do not display memory or CPU:

I cant seem to figure this issue out, not sure what I should do next.

[#2]

@David_Smith040 Same problem here. WAC in Client and Gateway Mode. Same Issue...

Did you find any solution?

Version: 2110.2 - Build: 1.3.2204.19002

[#3]

@Tan_pace-IT

Not yet I'm afraid, I have submitted the issue to WAC github page also, good to know I might not be the only one!

I might have to tweet at them next... I have even tried WAC from Azure also same issue.

Are you seeing this issue on a Azure Stack HCI Cluster? 

[#4]

Yes, on a Azure Stack HCI (current release, not preview channel).

[#5]

Hi,

We're facing the exact same issue.

Let me know if you have any update please :)

Regards,

Nico

[#6]

I am having the same issue.

Have beat it up in troubleshooting quite a bit.

Opened a case with MS Azure support 60 days ago, no real guidance at all on the matter.

My AHCI cluster is effectively non-functional because of this.

Considered this transition from 2019 S2D two node cluster earlier this year through a 60 day trial evaluation and trial, where I upgraded/tested the solution successfully.

Something has changed since then that caused these components to break.

I went ahead and tweeted @azure today to escalate.

[#7]

Perfect, I have been waiting to see if this fix it in the next release, let us know how you get on!

[#8]

We're also seeing this same issue on Azure Stack HCI OS 21H2.

[#9]

Update for everyone on this issue. I tweeted the CEO of Microsoft today because I had no response on my other escalations. I was informed the same day (no surprise) that they are in fact working on a fix for an issue I reported regarding Bitlocker and Deduplication status (60 days ago), which I believe may be related. I am experiencing this problem in the thread and the above. Will prompt support again RE this thread. Hold on tight kids! Honestly, hard to believe such a high level enterprise feature could just be "broken". Makes me want to go back to legacy solutions and management that "work" for the most part as described on a regular basis. In fact, I did last night, purged HCI and just went to regular HyperV and Storage Spaces for my NVME for the time being until this stuff is more mainstream. 

[#10]

Thanks for taking the time to push this with Microsoft! Once I am done with my other tickets for MDE ill also open one for this.

[#11]

Same Problem here with a Windows Server 2022 S2D Cluster

[#12]

I was told by Microsoft support that they were working to deploy a fix this week. I requested confirmation this has been done, have not heard official word and no news about an update yet. Github has had a bug report for this open since earlier this summer around the time I opened my ticket. No traction on that either. 

[#13]

@David_Smith040 Apparently I wanted more punishment, because I really want this config to work! I reconfigured my HCI cluster this week to test their reported fix via Windows update. Guess what? Still doesn't work, same result, as reported here, no CPU/RAM/Uptime status in cluster manager, no proper recognition of bitlocker or deduplication roles installed and supported on hosts. I would really like to know how we discover and correct the root cause of this issue. 

[#14]

I have not installed the update just yet. I was meant to have a support call with them Thursday regarding this issue but they ghosted me... I'll email them again Monday.

[#15]

Actually, I am having a Friday moment...I swear I checked for updates multiple times in WAC, it said there were no more updates! Went on the console through iPMI in SConfig...there were pending updates, I applied them....AND IT WORKED! Problem solved, I am seeing CPU/RAM/Uptime in WAC for my HCI cluster. I also checked and it seems to now detect bitlocker and depup roles. Very very thankful for the Microsoft team getting this one solved.

[#16]

@mestabrookHi! would you mind sharing us which update you installed please? :) TIA, Regards

[#17]

I believe its this one - KB5017381
https://support.microsoft.com/en-us/topic/september-20-2022-non-security-update-kb5017381-b58ee96f-7...
after installing the KB on one of my HCI clusters the cluster is now displaying the correct data (I will do the others in a week or so to make sure everything is OK).