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Jun 05 2024, 07:30 AM - 11:30 AM (PDT)
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SOLVED

Remote Desktop Client Keeps Asking Me To Login - Can't Subscribe

Copper Contributor

Hello Experts, 


Please help.


1) I SIGN UP for Windows 365 and started a free trial
2) I CREATE a new user and assigned them a license. This starts creating a Cloud PC for that user.
3) I DOWNLOAD the Remote Desktop Client application
4) I SUBSCRIBE using credentials set up in step #2.

 

Everything works. I am able to connect to the Cloud PC.
I disconnect.

 

Now I go to another machine:
1) I DOWNLOAD the same Remote Desktop Client application
2) I SUBSCRIBE using credentials set up


It loads the login prompt screen... I enter the credentials... it shows as though it successfully logged in, but prompts me again to login.


Again and again it asks me to login. On the 3rd attempt, I get the following error:
We couldn't sign you in. Error code: CAA20004


What is going on?

3 Replies
Does this help. Sounds similar to your issue:

LInk:
https://techcommunity.microsoft.com/t5/azure/windows-virtual-desktop-sping-2020-release-caa20004-err...

Text from the post in case the link stops working for any reason

I fixed the issue by adding consent to the WVD app. It was missing from the Spring 2020 documentation. Check out the steps to fix the issue below

https://techcommunity.microsoft.com/t5/windows-virtual-desktop/caa20004-aadsts65005-the-app-needs-ac...

@CookieW I followed the instructions, but it did not work for me. Still getting the Login screen again and again.

best response confirmed by sorcerdon (Copper Contributor)
Solution
I was able to finally resolve the issue! (MS was no help - they could not solve the issue)

But I was able to solve the issue by creating a new local administrator account on the client.
Using the Remote Desktop Client application from the new account - I had no more issues connecting.

So it was user-account related issue.

1 best response

Accepted Solutions
best response confirmed by sorcerdon (Copper Contributor)
Solution
I was able to finally resolve the issue! (MS was no help - they could not solve the issue)

But I was able to solve the issue by creating a new local administrator account on the client.
Using the Remote Desktop Client application from the new account - I had no more issues connecting.

So it was user-account related issue.

View solution in original post