Remote Desktop Client Keeps Asking Me To Login - Can't Subscribe

[sorcerdon]

Hello Experts, 

Please help.

1) I SIGN UP for Windows 365 and started a free trial
2) I CREATE a new user and assigned them a license. This starts creating a Cloud PC for that user.
3) I DOWNLOAD the Remote Desktop Client application
4) I SUBSCRIBE using credentials set up in step #2.

Everything works. I am able to connect to the Cloud PC.
I disconnect.

Now I go to another machine:
1) I DOWNLOAD the same Remote Desktop Client application
2) I SUBSCRIBE using credentials set up

It loads the login prompt screen... I enter the credentials... it shows as though it successfully logged in, but prompts me again to login.

Again and again it asks me to login. On the 3rd attempt, I get the following error:
We couldn't sign you in. Error code: CAA20004

What is going on?

[#2]

Does this help. Sounds similar to your issue:

LInk:
https://techcommunity.microsoft.com/t5/azure/windows-virtual-desktop-sping-2020-release-caa20004-err...

Text from the post in case the link stops working for any reason

I fixed the issue by adding consent to the WVD app. It was missing from the Spring 2020 documentation. Check out the steps to fix the issue below

https://techcommunity.microsoft.com/t5/windows-virtual-desktop/caa20004-aadsts65005-the-app-needs-ac...

[#3]

@CookieW I followed the instructions, but it did not work for me. Still getting the Login screen again and again.

[#4 · Accepted solution]

I was able to finally resolve the issue! (MS was no help - they could not solve the issue)

But I was able to solve the issue by creating a new local administrator account on the client.
Using the Remote Desktop Client application from the new account - I had no more issues connecting.

So it was user-account related issue.