Oct 02 2021 06:03 AM
I tried to use Windows 365.
However, even I tried several hours.
My user account shows that there is no Cloud PC assigned.
Today, I got notification that my card has been charged and it was renewed.
How to contact
Oct 04 2021 06:19 AM - edited Oct 04 2021 07:14 AM
SolutionDid you use Enterprise or Business? Enterprise does not assign the CloudPC without doing some set up work. Business should be visible immediately in https://windows365.microsoft.com. Both should be visible in the license overview in the admin center (https://admin.microsoft.com) if you have the right role to see that (global admin should do it 🙂
If you see the license, you got the license and it will be hard to get a refund. If it is not there then you got an invoice but no service and you should use the contact information on your invoice to get a refund, either way, you should start a support case to get any refund.
Oct 04 2021 06:19 AM - edited Oct 04 2021 07:14 AM
SolutionDid you use Enterprise or Business? Enterprise does not assign the CloudPC without doing some set up work. Business should be visible immediately in https://windows365.microsoft.com. Both should be visible in the license overview in the admin center (https://admin.microsoft.com) if you have the right role to see that (global admin should do it 🙂
If you see the license, you got the license and it will be hard to get a refund. If it is not there then you got an invoice but no service and you should use the contact information on your invoice to get a refund, either way, you should start a support case to get any refund.