SOLVED

Exchange Account Settings greyed out

%3CLINGO-SUB%20id%3D%22lingo-sub-2692120%22%20slang%3D%22en-US%22%3EExchange%20Account%20Settings%20greyed%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2692120%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20got%20my%20WIndows365%20Cloud%20PC%20up%20and%20running.%3C%2FP%3E%3CP%3EI%20don't%20seem%20to%20be%20able%20to%20download%20all%20my%20email%20(slider%20is%20greyed%20out)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2692120%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Ebusiness%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2694172%22%20slang%3D%22en-US%22%3ERe%3A%20Exchange%20Account%20Settings%20greyed%20out%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2694172%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1139385%22%20target%3D%22_blank%22%3E%40easykey%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EPlease%20go%20to%20the%20following%20registry%20location%20-%20and%20set%20the%20%3CSTRONG%3Eenabled%26nbsp%3B%3C%2FSTRONG%3Eand%20%3CSTRONG%3Esyncwindowsetting%3C%2FSTRONG%3E%20to%200.%26nbsp%3B%3C%2FP%3E%0A%3CP%3EComputer%5CHKEY_CURRENT_USER%5CSOFTWARE%5CPolicies%5CMicrosoft%5Coffice%5C16.0%5Coutlook%5Ccached%20mode%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Christiaan_Brinkhoff_0-1630103080015.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F306386i798F1393B3B95D80%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22Christiaan_Brinkhoff_0-1630103080015.png%22%20alt%3D%22Christiaan_Brinkhoff_0-1630103080015.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Just got my WIndows365 Cloud PC up and running.

I don't seem to be able to download all my email (slider is greyed out)

2 Replies
best response confirmed by easykey (New Contributor)
Solution

@easykey 

Please go to the following registry location - and set the enabled and syncwindowsetting to 0. 

Computer\HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16.0\outlook\cached mode

 

Christiaan_Brinkhoff_0-1630103080015.png

 

Brilliant! - many thanks :)