SOLVED

Exchange Account Settings greyed out

Copper Contributor

Just got my WIndows365 Cloud PC up and running.

I don't seem to be able to download all my email (slider is greyed out)

6 Replies
best response confirmed by easykey (Copper Contributor)
Solution

@easykey 

Please go to the following registry location - and set the enabled and syncwindowsetting to 0. 

Computer\HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16.0\outlook\cached mode

 

Christiaan_Brinkhoff_0-1630103080015.png

 

Brilliant! - many thanks :)
Is this also easily changeable via Endpoint manager via a configuration profile?
This would be the proper way to change this. But Microsoft always wanting to make things difficult.
Probably just them want as little on the VM server as possible. But what do I know.
This kind of only half works as it completely disables cached exchange mode. Giving no option to change the length of cached exchange mode. As the ability to move the slider would be better than completely off or on.

@Christiaan_Brinkhoff 

Hello,

 

I have tried to do these steps however I do not have the cache option available. Is there any other resolution?

jchavez22_0-1715258406638.png

 

1 best response

Accepted Solutions
best response confirmed by easykey (Copper Contributor)
Solution

@easykey 

Please go to the following registry location - and set the enabled and syncwindowsetting to 0. 

Computer\HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16.0\outlook\cached mode

 

Christiaan_Brinkhoff_0-1630103080015.png

 

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