Hi,
I've had a long running issue with what appears to me of two instances of MS accounts. I have a personal account which I can log into OK on the web, but it appears that my Outlook 365 Exchange account for my emails goes to what is a Work/School account. Whenever I try to reset this password for this account, I get a screen suggesting that my PW can't be reset and I need to contact my administrator - which doesn't really work because I am my administrator (am self employed). I suspect this is a historic legacy issue of account changes through the years.
The issue is that with the ending of support for Outlook 2007 (my primary email app on home PC), I cannot get a new Outlook account set up as I don't know my work/school account password. OR, if I select personal account when setting up the new Outlook, I'm told it already exists, but no emails come through nor is there any emails in my folders. When I go into my personal account and check web mail, again, there are none there.
How can I merge these two accounts so I don't have this issue? How do I see my emails in my personal web mail account? Can anyone please help. Thanks
