Jan 17 2022 05:59 AM
Ok, this has been working, although a bit of a hit-n-miss sometimes for the screens we have in the office, Philips Brilliance 499P, which have Windows Hello compatible cameras. Most often if I boot my laptop at work and start it with the lid closed the external camera on the 499P will log me in.
However, if I at some point during the day open the lid on the laptop (Dell XPS 17, also with Windows Hello camera), it stops working on the external screen and only the laptop camera will log me in (which is annoying as I have the laptop on a shelf underneath the table).
I recently got a Logitech BRIO 4K with Windows Hello for my home office but that is even harder to get working with Windows Hello. The camera works fine, and if I chose to "improve my face recognition" Windows happily is using the Logitech BRIO cam and not the Laptop one.
If I boot my laptop at home with the lid closed the Logitech BRIO logs me in the first time, but if I lock my computer, or it goes to sleep over lunch, the Logitech BRIO isn't working anymore (Windows Hello says it can't find the device) but logging in with password and checking the device manager the camera is there and working. Also, opening the lid of the laptop instead of giving the password also logs me in, so clearly Windows has chosen to use the laptop cam and disabled the external one (even though the lid has been closed all the time).
I found a post to set the Registry Key "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\LidNotifyReliable" to 0 (zero) and that seems to help getting the external camera enabled for Hello again, but again, just once... Locking the computer and trying Hello again, and it won't work...
I've also seen a number of posts saying to "set a default camera" in devices and printers but that option hasn't been there since Windows 8 I think so that is not a helpful answer...
Let me try and summarize my issue real short:
- Windows Hello works every time when I am using the laptop camera only
- Hooking up the Philips 499P screen camera or Logitech BRIO 4k (both over USB-C/Thunderbolt) it most often works to use any of those cameras once after being hooked up after closing my lid on the laptop.
- After successfully using the external camera once, and then try to use it again it normally fails with a message it couldn't use the camera and I should use another method of signing in.
- If I open the laptop lid after it has failed the laptop camera works and logs me in.
So, it's like Windows Hello is losing the "connection" to the external camera but it can still find and use the laptop camera.
Windows Version and Edition?
Version 21H2 (22000.376)
Windows 11 Business
I had thought that since Windows 11 Hello would support multiple cameras... :(
Jun 17 2022 09:33 AM
@AwasenWe are experiencing the same issue and continueing to search for a solution have you had any headway on this or update?
Jul 15 2022 02:38 AM
@Awasen do you have a fix for this already? i have the exact same issue (Brio camera, windows 11 business, dell laptop with windows hello enabled camera)
Sep 28 2022 12:19 AM
Same issue here
Logitech BRIO, Lenovo Z13 , Windows 11 21H2
Windows hello does not work with lid closed.
Sep 28 2022 12:27 AM
noticed I had a few questions here... Sorry, for the late response...
No, unfortunately no change in behavior. The external camera on the screens are working maybe once in the morning (when laptop comes up from hibernate or starts up) and if I have the lid open it always pick the laptop camera, but about half of the times the "face" option is not working and I have to use password (no camera comes on).
I bought a Logitech Brio 4K cam for home when my old one died on me, and while it is expensive as *** Windows hello actually works with that camera most of the times (with the lid open, closing the lid and face login is not an option as it doesn't start the camera).
Feb 22 2023 09:26 AM
Mar 08 2023 06:31 AM
@Todd Hawkins I think we can conclude that Microsoft has not provided a simple configuration setting to choose which camera to use as default for Hello and and the ability to switch to an alternate camera automatically when the default camera is unavailable. The most common situation is for laptop users booting with a closed lid and using external monitors. I have to believe there are millions of users fitting this situation. So if someone from Microsoft is monitoring these chats please run this up the chain until some addresses this issue. In the meantime , for those of us that boot from a closed lid laptop, the Hello login feature is a non-starter.
Jun 14 2023 12:05 PM
@AwasenI don't know if it's doable for your case, but since I don't use my built-in camera whatsoever, I went to Device manager and disabled the integrated camera. That did the job.
Sep 30 2023 07:01 AM
@Blasty_Utopia I'm having the same issue with my Brio 4k and my work-supplied Surface 5 Laptop running Windows 11 Enterprise 22H2. I can't even get Windows Hello to recognize the Brio, works everywhere else e.g. Teams. I'm a consultant who travels for work a lot so disabling the default camera wouldn't work for me. I need options! Hope Microsoft fixes this ASAP.
Nov 13 2023 06:58 AM
Mar 01 2024 09:41 AM - edited Mar 01 2024 09:42 AM
Similarly I have a Surface 4 and a Dell WB7022 Windows Hello compatible external camera and on the very latest Windows 11 updates etc. The machine recognises the camera and it works in Teams etc. but I cannot get it to use it as the Windows Hello camera, even if I disable the integrated camera. I am of course using the laptop with an external screen so the lid is down.
Mar 03 2024 05:38 AM