Windows 11 file explorer (explorer.exe) issue

%3CLINGO-SUB%20id%3D%22lingo-sub-2850507%22%20slang%3D%22en-US%22%3EWindows%2011%20file%20explorer%20(explorer.exe)%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2850507%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all.%3C%2FP%3E%3CP%3Eseems%20that%20after%20the%20update%20every%20time%20I%20right%20click%20inside%20a%20folder%20and%20scroll%20down%20the%20explorer.exe%20restarts%20and%20close%20everything%20that's%20open.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20filtered%20the%20events%20with%20procmon.exe%20to%20the%20exact%20logs.%3C%2FP%3E%3CP%3Ethe%20error%20happens%20when%20the%20PID%20has%20changed%20to%20'7796'%3C%2FP%3E%3CP%3Ehappen%20to%20you%20too%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2850507%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EApplication%20Management%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EConfiguration%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EDevice%20management%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2853952%22%20slang%3D%22en-US%22%3ERe%3A%20Windows%2011%20file%20explorer%20(explorer.exe)%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2853952%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1186739%22%20target%3D%22_blank%22%3E%40Shaike101%3C%2FA%3E%26nbsp%3B%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20per%20the%20above%20situation%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3COL%3E%3CLI%3EIt%20might%20be%20a%20malware%20infection%20in%20your%20computer.%20You%20can%20update%20Windows%20Defender%20or%20any%20other%20well-known%20protection%20tools%20and%20run%20a%20full%20system%20scan.%3C%2FLI%3E%3CLI%3E%3CP%3ERun%20the%20System%20File%20Checker%20tool%20by%20following%20these%20steps%3A%3C%2FP%3E%3CP%3EOpen%20an%20elevated%20command%20prompt%20and%20type%20the%20below%20command%3A%3C%2FP%3E%3C%2FLI%3E%3C%2FOL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CPRE%20class%3D%22lia-code-sample%20language-applescript%22%3E%3CCODE%3Esfc%20%2Fscannow%E2%80%8B%3C%2FCODE%3E%3C%2FPRE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EInitiate%20the%20Windows%20Update.%3C%2FLI%3E%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2854584%22%20slang%3D%22en-US%22%3ERe%3A%20Windows%2011%20file%20explorer%20(explorer.exe)%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2854584%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F740862%22%20target%3D%22_blank%22%3E%40SalmanAhmed%3C%2FA%3E%20%2C%3CBR%20%2F%3EThank%20you%20for%20your%20reply.%3CBR%20%2F%3EChecked%20both%20sfc%20and%20windows%20defender%20scan%20and%20the%20result%20was%20fine.%3CBR%20%2F%3EI%20think%20it's%20because%20the%20windows%2011%20update%2C%20didn't%20happened%20in%20my%20windows%2010%202%20days%20ago..%3C%2FLINGO-BODY%3E
New Contributor

Hi all.

seems that after the update every time I right click inside a folder and scroll down the explorer.exe restarts and close everything that's open.

 

I filtered the events with procmon.exe to the exact logs.

the error happens when the PID has changed to '7796'

happen to you too?

3 Replies

Hi @Shaike101 , 

 

As per the above situation:

  1. It might be a malware infection in your computer. You can update Windows Defender or any other well-known protection tools and run a full system scan.

  2. Run the System File Checker tool by following these steps:

    Open an elevated command prompt and type the below command:
    sfc /scannow​​

  3. Initiate the Windows Update.
Hi @SalmanAhmed ,
Thank you for your reply.
Checked both sfc and windows defender scan and the result was fine.
I think it's because the windows 11 update, didn't happened in my windows 10 2 days ago..
You are most welcome, please do not hesitate to contact me for any further assistance, I will welcome all the questions you may have.