Jul 12 2023 10:03 AM
Jul 12 2023 10:03 AM
I have an MSI Katana GF66 laptop with W11 Pro and an HP OfficeJet 8720. My windows update is showing an installer error for an update for my printer. Install error: Install error - 0x800f020b for HP - Printer - 18.104.22.1685 can anyone please tell me how to fix this? I have been Googling it and there are lots of entries that are referencing Xerox printers which I do not have nor do I have anything from Xerox on my system. I have seen the issue mentioned many times on the HP community forums but when they report that a resolution has been accepted the green accepted box only shows the OP saying thank you and does NOT reference the actual fix steps.
Jul 12 2023 12:48 PM - edited Jul 12 2023 12:59 PM
Technical support from the printer manufacturer HP - it's a good idea, downloading drivers according to the serial number of the printer most often helps in such cases.
Jul 18 2023 11:29 AM
No, I have not been able to receive an answer to my posting on how to fix the problem. I just tried looking at my account on the HP support forums and because they are doing maintenance. I cannot even sign in to that forum.
This being a problem that is occurring with the windows update I would think that Microsoft would know how to fix it as well as HP so I really would appreciate if anyone could post the actual repair steps to be taken to fix this problem.
Jul 22 2023 10:16 AM - edited Jul 30 2023 06:00 PM
This is getting annoying. The machine this error is on is not an HP machine, it is an MSI Katana GF66 and it is also an error with a WINDOWS UPDATE. That being said I cross posted my issue on the HP forums and they blew me off telling me to call support. This problem which is directly to do with a WINDOWS UPDATE is therefore a 100% Microsoft problem and needs to be treated by MS.
I am being treated like a ping pong ball and I cannot stand when that happens.
since no one is willing to take responsibility for the programming screwup causing this error can someone at least tell me how to get it out of my Windows Update list so it doesn’t show up anymore?
Aug 15 2023 11:20 AM
@Wonder_Woman i had the same problem and i just fixed, i uninstall everything related to HP.
Go to setting, app, Uninstall apps, on the search bar type: HP , and uninstall all HP program and drivers shown, and restart) by now problem should be fix, (check windows update).
Last, install the HP Printer app from Microsoft Store, that should install all the drivers needed for the Hp printer! this is how i could fix it :)
Aug 15 2023 07:41 PM