Mar 04 2022 12:58 PM
Hello All,
Do you have any idea why the camera is not working after upgrade win ?
I'm not able to find the driver for
Intel Camera Sensor OV5693 for Windows 10 64-bit
Thank you.
Mar 04 2022 11:51 PM
Mar 05 2022 04:16 AM
@Kapil Arya Hi, and thank you for your feedback.
I have also spoke with MS team, but it seems no solution :( ... Im trying to put win10 and see.
Here is the error also.
Device manager
Mar 05 2022 05:40 AM
Mar 05 2022 06:37 AM
Feb 10 2023 09:55 PM
@Ammani-San do you know whether there is a solution to this problem? I've got the same issue.
Mar 07 2023 04:21 AM - edited Mar 07 2023 04:24 AM
Dear @Ammani-San & @ibutenko & @Kapil Arya
Any news on this specific issue?
We have two Surface Book 3 in our enviroment, but only one of them is having kinda the same issue. There is two indicators when it happens, the camera light button is turned on and Windows Service: Windows Camera Frame Server is utilizing 15-20% CPU power. I have an idea it's a bug in Windows Hello on a Windows Surface Book 3, updated drivers via. Microsoft link no luck, latest and greatest W11 22H2.
Mar 09 2023 08:50 AM
@MizzeN_ I still have the same issue with same symptoms as yours. No changes, no response from anyone. A few thoughts.
1. I reinstalled Windows, and the issue was gone for a while, but then it returned, which tells that this is not a hardware issue.
2. After a Windows reboot, the camera usually works for a while, but then it fails again, frequently, in the middle of a Skype call.
3. Disabling and reenabling the camera through Windows device manager doesn't help.
4. So, likely the camera driver is failing, but it is not clear what is triggering it on the first place. At the same time, you are saying that you have several identical devices, but only one of them has this problem, to it may have something to do with the hardware (from what I know, Microsoft made several HW modifications to this model).
I tried to find another version of the camera driver to see if installing it will solve the problem, but couldn't quickly find one. If nothing else, I plan to reinstall Windows, create a restore point and see what/when will trigger this issue. If that won't help, I'll switch to Mac.
Mar 27 2023 10:01 AM
Is there a fix for this that anyone has found. Currently seeing this on 5 Surface laptop 3's in our environment. Have tried just about everything we can think of.
Apr 17 2023 03:31 AM
Apr 17 2023 03:32 AM
Apr 17 2023 07:22 AM
@ZePPerT No. (Replying from the Surface device with non-functional camera).
May 16 2023 02:44 AM
May 16 2023 03:29 AM