S mode not turning off

Copper Contributor

Hi, I just got a new computer running windows 11 and I can't turn off S mode. every time I try it brings up "something happened and we couldn't start the upgrade." I can't find anything online about it except for one video that has you open up cmd and \/.photo 1photo 1

5 Replies

@wthigo 

Make sure that the Microsoft Store itself is up to date:

  1. Open the Microsoft Store app.
  2. Click on Library in the bottom left corner.
  3. Click Get updates to see if there are any updates for the Store or its apps.

@wthigo Go to Settings > Apps > Microsoft Store, and check if the "Turn off S mode" button is available. If it's not, try updating the Windows Store app.

Make sure you're signed in with a Microsoft account, as this is required to switch out of S mode.

In the Microsoft Store, you'll see a page titled Switch out of S mode (or similar). Click on the Get button, then follow any on-screen instructions to confirm.

@wthigo Windows 11 - Can't switch out of S mode - Microsoft Community

According to this thread you are not the only user with this issue - copied from the thread - Fix 5 worked for me.

 

Fix 1: Start or Restart the Windows Update Service

Fix 2: Clear Microsoft Store Cache WSRESET.EXE

Fix 3: Repair or Reset the Store App

Fix 4: Create a New User Account

Fix 5: System > Recovery > Fix using windows update (might be under different wording)

Fix 6: Waiting 24-48 hrs

Did any of these work for you? I'm having the same issue, but I can't even get my command prompt to run. When I try to search for it in the start menu, it only shows the option to do a web search, like it has no record of anything by that name in the system. When I use the windows +R keys and type in cmd to open it that way, I get the error that it's not allowed for system security reasons. So it has essentially blocked all my attempts to fix that I've found or thought of. Laptop was a floor model on a leasing store, never previously leased, but it was definitely not in a box, and it somehow came with UK keyboard settings, so my # that's part of our wifi password (first step in setup) was all kinds of fun figuring out until I could get into settings and change it to US, lol. I just finished the massive number of app and store updates, and it still gives the error that it can't get update to switch out of s mode. Please help.