Nov 19 2021 12:51 AM - edited Nov 19 2021 01:43 AM
I have a new HP Laptop with an Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz with 4 GB RAM and a 120 GB SSD and have experienced random freezing since upgrading from Windows 10 to Windows 11.
The freezing can occur at any time and lasts for up to two minutes. It does this whilst using any Internet Browser either Edge or Chrome or any application or game.
I have run all the system and software checks that come provided with the HP Laptop and they pass all the time. I've reset Windows 11 and installed it from scratch only to have the same results.
Has anyone else experienced anything like this and is there likely to be a fix in the future?
Many thanks.
Nov 19 2021 01:55 AM
Hi @MightyAxle,
I had the same issue with the Lenovo X1 Carbon machine; however, I fixed the issue by running Windows Update and installing all the optional updates as well.
Nov 19 2021 10:47 AM
Nov 19 2021 10:57 AM
Hi @MightyAxle,
You are more than welcome, please do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.
Nov 19 2021 11:56 PM
Nov 20 2021 12:34 AM - edited Nov 20 2021 12:36 AM
Hi @MightyAxle
Please run Event Viewer, and find the error logs that occurs at the same time when the Windows got frozen.
Nov 20 2021 01:36 AM - edited Nov 20 2021 05:04 AM
Hi @SalmanAhmed
I've run the Event Viewer and there does appear to be errors on each day for both the Application and System. I can save the error logs as XML or TXT but they are quite large to paste. I have attached them to look at. I am afraid my knowledge in diagnosing why Windows 11 crashes is beyond me. ( I've added additional information at the point where it crashes - iaStorVD : Reset to device, \Device\RaidPort0, was issued. )
Nov 20 2021 08:52 PM
Hi @MightyAxle
There is an error that indicate another computer on the network has the same name, and it coming very frequently. So that you need to rename your host/computer name.
Nov 21 2021 11:09 AM
Hi @SalmanAhmed
Thank you very much for your help so far.
I have done all I can with regard to the issue now. After reinstalling Windows 11 from scratch, checking and updating drivers. Running Scandisk, checking files structures and finally trying to tweak the power plan settings, the results are pretty much the same. I have read that the - " Reset to device, \Device\RaidPort0, was issued. " issue was apparent in Windows 10 as well. I am thankful that this never happened to me.
I just hope that this might be a bug fix that Microsoft are aware of because I can't solve it. The concerning thing about this is, that if a person buys a new Laptop or PC with this problem, they are likely to return it to the place of purchase. The ironic thing about this is, that my wife has a new HP Laptop as well and doesn't have a problem at all. I checked the Event Viewer and no - " Reset to device, \Device\RaidPort0, was issued. " occurs at all.
Many thanks again!
Nov 24 2021 06:37 AM
Hi @MightyAxle
Please follow the below link, I hope this article could helpful for you.
Nov 24 2021 09:04 AM
Hi @SalmanAhmed
Many thanks for the link. I have tried pretty much every step and adjusted the power settings. I've doubled checked that all of the drivers via the HP Support Assistant are up to date and via the Intel website for my motherboard and chipset.
It's all rather puzzling why this is happening. If there are errors being logged in Event Viewer, that's fine, but the freezing at random intervals is strange.
Nov 25 2021 08:57 AM
Hi @MightyAxle,
Thanks for the response.
If you have updated your chipset drivers with the latest one from the manufacturer's website, the issue should be fixed. However, please check and share the latest logs from the event viewer.
Nov 25 2021 10:31 AM
Hi @SalmanAhmed
Windows 11 has frozen several times today. I did manage to find Driver Easy to download more up-to-date drivers again today and the system should have been running okay.
I have attached the Application and System CSV files for you to inspect.
Thank you for your continued help.
Nov 25 2021 09:47 PM - edited Nov 25 2021 09:49 PM
Hi @MightyAxle
There is no issue found from the application logs; however, there are some major issues listed in system logs:
The server could not bind to the transport \Device\NetBT_Tcpip_{C20EE1FE-7063-415E-8125-4C7D15747E64} because another computer on the network has the same name. The server could not start.
Nov 25 2021 09:58 PM
1. To run cmd in elevated mode, right-click on Command Prompt icon, and select Run as administrator.
2. Please execute the below commands step by step:
chkdsk c: /f
sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
The first command will scan and fix the errors on the system drive, the second will scan and fix system file corruption issues, third and fourth command will use DISM (Deployment Image Servicing and Management) tool to scan/restore the health of the windows installation image.
I hope these steps could be helpful for you, please do not hesitate to contact me for any further assistance.
Jan 03 2022 12:52 AM
Hi @SalmanAhmed i have the same problem and tried your fixes but problem still persists.. any further suggestions welcome.
Jan 03 2022 12:56 AM
Jan 03 2022 03:59 AM
Dear @SalmanAhmed
my knowledge to do this is unfortunately lacking. I opened event viewer but clueless how to send you this info. please advise.
Jan 03 2022 09:26 AM - edited Jan 03 2022 09:28 AM
Hi @Kurthh
From Event Viewer, go to Windows Logs, from the right sidebar click Create Custom View, and apply the filter (Check the highlighted boxes) as shown in the screenshot.
Find the logs that occurs at the same time when the Windows got frozen from the below categories.
Jan 03 2022 10:58 AM
Thank you for your guidance @SalmanAhmed
i have succeeded to save the windows logs in csv format but the application & services gives an error and cannot be saved for some reason it says its too large?!
i also saved the summary page events with all critical events in .evtx format.
problem is how do i attach them for you in this forum?