Program window not closing

New Contributor

I updated to Windows 11 about a week ago.  On shutting down several programs (Firefox, Thunderbird and Calibre so far) the programs themselves close (icons disappear from Taskbar, processes disappear from Task Manager, etc) but the program window remains on-screen, unresponsive, can't be closed or minimised and it overlies any other window which opens.  The only way out is to log out and back in again.  Any suggestions?

5 Replies

Hi @BillM10UK , 


Please follow the below link, I hope this article could helpful for you.

Thanks, but the problem is not that the program is unresponsive/frozen and needs to be killed. The program/processes/tasks shut down quite happily, it's just the window contents which remain fixed and unmovable. I've found a workaround which is to minimise the window then right click the taskbar icon and select 'Close all Windows' but I'd rather get it fixed properly.

Hi @BillM10UK 


Please run Windows Update, one of my colleague was having the same issue, but the issue has been successfully fixed once he run the windows update manually.

This issue is *not* fixed. December 2021 here, more than two months after this post, and the issue remains unresolved even via Windows Updates, plus a whole slew of other Explorer-related issues, such as Explorer windows eventually becoming absent of any information, requiring a hard explorer termination and restart.


The original problem has settled (mostly).  If the program windows remain on screen then a two finger tap on the finger-pad closes them.  I'm still having trouble with other windows.  Installation dialog boxes fail to close and get in the way of other things on screen and various File Manager progress boxes remain in place near permanently.