SOLVED

prevent graphic driver update by Windows update to prevent BSOD VIDEO_TDR_FAILURE

Copper Contributor

My system info:

screencapture-intel-content-www-us-en-support-intel-driver-support-assistant-html-2023-08-02-14_06_57.png

Microsoft Windows update has updated my graphics driver for Intel® Arc™ A370M Graphics to:

  • Provider: Intel Corporation
  • Version: 31.0.101.4255
  • Date: Mar/16/2023

and perhaps other drivers, the update link is https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=53a4dd15-134b-475c-b6ac-c392...

 

Each time I uninstall the driver(s) and re-install the Lenovo OEM graphic drivers (older), Microsoft eventually re-installs this newer driver.

While on this newer driver I am getting various BSODs, such as today's BSOD VIDEO_TDR_FAILURE

 

The latest mini dump file is https://drive.google.com/file/d/1HiSBqstpiamsDQ_4UBMAVsy81E-4QiUI/view?usp=sharing

 

How can I stop Microsoft Windows update from re-installing this newer driver after I remove it and restore the Lenovo recommended drivers?

 

Do I need to tell Microsoft (besides this discussion), that the driver is not compactable with my Lenovo device?

2 Replies
best response confirmed by melutovich (Copper Contributor)
Solution

Hi Melutovich,

Can you try this workaround?
- Install the Lenovo OEM graphic drivers (older)
- Let Windows update the driver
- Device Manager > Display adapters > Select the adapter > Properties > Driver tab > Roll Back Driver

I did not realize that the Roll Back option existed, thank you. As the Lenovo OEM graphic diver was already installed previous, I was able to just roll back to it.
1 best response

Accepted Solutions
best response confirmed by melutovich (Copper Contributor)
Solution

Hi Melutovich,

Can you try this workaround?
- Install the Lenovo OEM graphic drivers (older)
- Let Windows update the driver
- Device Manager > Display adapters > Select the adapter > Properties > Driver tab > Roll Back Driver

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