Locked out

Copper Contributor

I've moved an somehow have lost my product key. My laptop is locked an I need it to get back in my laptop. I bought it from Walmart like 2 years ago. How do I get my 12 digit key code? Or do I just trash the laptop?

4 Replies
I don't think this is the appropriate part of the forum for your question. Somewhere here, perhaps? https://techcommunity.microsoft.com/t5/windows/ct-p/Windows . Walmart support?


This does sound like more of a support case for either Walmart or support.microsoft.com.


Regardless, it does not belong in the Tech Community Discussion space where you've posted, which is intended for discussions about the Tech Community website, so I'm moving this to Windows 11. Thanks.

Are you using Windows 11?
Was it activated?
Do you want to reinstall Windows on the same device?
In case it is Windows 11 or Windows 10 and it was activated you don't need the product key and it will activated after connecting to internet.


Hi, don't waste your time - take your computer to an authorized service center of the computer manufacturer - for a small fee they will fix the problem that happens often, they know how to do it.

Best regards.