May 22 2022 06:56 PM
May 22 2022 06:56 PM
I have posted this in the Apple forums, but thought I would try this community as well. I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the client. When I try to set up iCloud for Outlook, so I can see my family calendar along side my work calendar, I get the following error:
"Your setup couldn't start because your username or password is incorrect. Go to iCloud for Windows, sign out, and sign back in"
I have nothing showing in my log files in regard to errors. I have researched online, and have tried everything I can find. I've uninstalled and re-installed, used an older version, removed all files from the AppData folder related to iCloud, etc. I have been able to set up the software successfully on one of my other computers, however, it is this one that is causing this issue.
My thought is there is a security setting within Windows 11 that is preventing this connectivity. Can you please help with possible solutions? Thank you!!
May 25 2022 05:27 PM
Jun 17 2022 07:21 AM
Credentials settings did not work for me, nor did uninstalling and reinstalling, nor did clearing out %appdata% and %programdata%.
Fortunately I've been successful with the following:
1. Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
2. Disable the iCloud Outlook addin, close Outlook
3. Run Outlook as administrator, disable iCloud addin as per 1&2 above
4. Close Outlook
5. (May need to reboot)
6. In the Start Menu, run iCloud as administrator, ignoring any errors
7. Continue with the setup and things should work
8. No need for addtional run-as admin in the future
Aug 21 2022 06:19 AM
NEW UPDATE FOR AUGUST 2022
In July this above fix stopped working due to an update and the only way I found to fix it at the time was to completely uninstall and reinstall iCloud, starting with manually removing the iCloud outlook add-in. But that takes hours, removes all iCloud data from the system, and then re-syncs. And I had to do it three times. Way too much effort.
Then this past week iCloud forgot its password for outlook synchronizing again, and I wasn't willing to uninstall and reinstall again, so I kept fiddling around until a new set of steps revealed itself. This one is just five minutes, and hopefully it will work moving forward. That may sound overly optimistic, but looking at the steps in hindsight, they now make sense.
Sep 29 2022 03:37 PM
@jmcrawf unfortunately I followed your latest instructions and reboot as well, and when trying to Pitchounette contacts & calendars, iCloud says: incorrect username and password :(((
Sep 29 2022 04:42 PM
Sep 29 2022 05:19 PM
Sep 30 2022 04:53 AM - edited Sep 30 2022 04:54 AM
One more set of tips before you/we giveup:
a) Open an elevated command prompt (run-as administrator), then running the command "DISM /online /cleanup-image /restoreHealth" and then when that is done, "SFC /scannow". Then reboot. This will find and fix any operating system files that need to be udpated or are corrupted.
b) Do a full online repair for Microsoft Office. Then reboot.
c) And then remove/replace the outlook add-in as per the 15 steps above.
That will make sure all of your Windows and MSOffice files are up to date and properly configured before you remove and replace the Outlook add-in. It may fix the issue. Or, if it doesn't fix it, at least you'll know that the problem isn't Windows or Office.
It's definitely frustrating. Even moreso because it's just this one add-in / .dll for outlook that is losing its credentials -- everything else in iCloud for windows works fine for me without any intervention.
Personally, I like Windows more than OS X. But... I do look on with envy as my friend with a Mac has everything work seamlessly, including contacts, photos, iMessage chat, facetime, and even copy/paste between devices. It's astounding to watch.
Oct 21 2022 06:25 AM - edited Oct 21 2022 06:26 AM
NEW UPDATE FOR OCTOBER 2022
A new Windows update, combined with an iCloud app update, confused the system again. The solution required resurrecting the step where iCloud setup gets run "As Administrator". It's still five minutes once you're used to bit, but yet, it's also a pain in the article. It would be great if Apple could just fix the issue.
Oct 23 2022 04:44 PM
Oct 24 2022 04:17 AM
Oct 24 2022 05:49 AM
@jmcrawf Thank you again for your reply! I gave up yesterday after hours of trying to figure out what the issue was. Initially, I didn't have permission to use iCloud as an Admin. After uninstalling/reinstalling iCloud, following the steps, I still couldn't get the fix to work on my 2nd laptop. Woke up this morning, and the issue resolved itself?!?! I simply hit "Wrong Password" in my Outlook and wouldn't you know it, it changed to "Refresh" and my calendars updated. I couldn't believe it. My fingers are crossed this will stay fixed. Your fix got my calendars syncing again across laptops AND stopped the annoying icloud password request over and over again. Thank you so much for your fix!!!