i7-5500U on compatibility List but Health check rejects it?

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New Contributor

Hi,

 

My Laptop has windows 20H2 and i7-5500U which is on windows 11 CPU compatibility list, but health check app say this CPU is not compatible, why?

 

3 Replies

@NajamStar.

 

Hi,

I had the same problem. This article (https://www.windowslatest.com/2021/10/07/microsoft-confirms-false-this-pc-cant-run-windows-11-error/) helped me to figure it out, so you may wish to check it out.

Regards,

Ken.

Hello,

 

Unfortunately, i7-5500U processor is not compatible for Windows 11, according to Microsoft.

 

Please check with official Windows 11 list of supported processors:

 

https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-inte...

 

You can drop a feedback to Microsoft about this, using Feedback hub app.

 

Regards.

The list you share is the one for the Windows 10 and your processor is not supported in the Windows 11.
Take a look at:
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-inte...
You may open the Feedback Hub app and file a report and request your CPU to be supported.