Nov 18 2021 08:59 AM
Nov 18 2021 08:59 AM
After installing the latest updates of Windows 11, my laptop's BT is disappearing 2-3 secs and reappearing. (it is extremally annoying when you are using a Bluetooth mouse) When I checked the event viewer following event was there. Hope someone can help me out.
BT Driver and BIOS are up to date.
Log Name: System
Date: 11/18/2021 2:44:47 PM
Event ID: 7
Task Category: None
A hardware error occurred. The event contains the vendor-specific error code.
<Provider Name="BTHUSB" />
<TimeCreated SystemTime="2021-11-18T09:14:47.7326466Z" />
<Execution ProcessID="4" ThreadID="11580" />
Dec 05 2021 10:54 PM
Dec 05 2021 11:32 PM
Dec 06 2021 02:48 AM
@udaraso thanks - unfortunately that doesn't help with my situation, where I use the same Bluetooth Keyboard and Mouse with two computers (switching from the USB receiver on the desktop to the Bluetooth on the Laptop). It worked fine with Windows 10 but not Windows 11. I have ended up having to use a separate mouse for the laptop and having to use the laptop's built-in keyboard, which is not ideal for my setup (it is docked on a stand). Should be possible to just update the driver to stop this happening (or I may try to roll back the Intel Wireless Bluetooth driver to a version that worked such as v22.214.171.124).
Dec 06 2021 06:14 AM
Dec 06 2021 01:01 PM
Dec 06 2021 01:33 PMSolution
@udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 126.96.36.199, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 188.8.131.52 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-w...
Dec 07 2021 05:38 AM
Dec 26 2021 03:29 PM
@Robin999 THANK YOU!!!! I was fighting with this issue with my desktop about six weeks ago and finally gave up and bought a Logitech mouse with a dongle. Then the same problem developed with the same model of mouse (a Microsoft bluetooth mouse, ironically enough) on my Dell laptop when I ran a Windows update a few days ago. I'd tried reinstalling the driver (from Dell's web site), and a Windows reinstall to no avail.
Intel's version is newer, and wasn't available when I was troubleshooting the desktop, but it seems to have done the trick on my laptop. I was thinking I was going to need to replace this mouse as well, as I'm only willing/able to dedicate a certain amount of time to troubleshooting these issues.
Dec 31 2021 01:39 PM