How to Fix QuickBooks unable to send email after update?

Copper Contributor

Troubleshooting Solutions : QuickBooks unable to send email

 

Experiencing issues with QuickBooks unable to send email can disrupt your workflow. Here are several troubleshooting solutions to help resolve this problem:

 

  1. Check Email Settings in QuickBooks: Start by verifying your email settings within QuickBooks. Ensure that the correct email provider, server settings, and login credentials are entered. Navigate to "Edit" > "Preferences" > "Send Forms" to review and update email settings if necessary.

  2. Verify Email Preferences: Confirm that your email preferences in QuickBooks are set up correctly. Go to "Edit" > "Preferences" > "Send Forms" and check the preferred email option (Outlook, Web Mail, or QuickBooks Email). Adjust settings as needed and test sending an email to see if the issue persists.

  3. Check Email Service Status: Ensure that your email service provider is operational and not experiencing any outages or service disruptions. Visit the provider's website or contact their support team to confirm the status of their email servers.

  4. Review Email Security Settings: Check your email account's security settings, including firewall and antivirus settings, to ensure they are not blocking QuickBooks from sending emails. Adjust any security settings that may be interfering with outgoing email communication.

  5. Restart QuickBooks and Computer: Sometimes, simply restarting QuickBooks and your computer can resolve temporary issues with sending emails. Close QuickBooks, restart your computer, and then reopen QuickBooks to see if the problem persists.

  6. Update QuickBooks and Email Client: Make sure that both QuickBooks and your email client software are up to date. Updates often contain bug fixes and improvements that can address issues related to email functionality. Check for updates in QuickBooks and your email client application, then install any available updates.

  7. Check Email Server Settings: Verify that the outgoing email server settings (SMTP server settings) in QuickBooks match the settings provided by your email service provider. Incorrect server settings can prevent QuickBooks from successfully sending emails. Contact your email provider for the correct server settings if needed.

  8. Test Email Outside of QuickBooks: Send a test email using your email client outside of QuickBooks to determine if the issue is specific to QuickBooks or related to your email configuration. If you can send emails successfully outside of QuickBooks, the problem may be with QuickBooks settings or integration.

  9. Repair QuickBooks Installation: If none of the above solutions resolve the issue, consider repairing your QuickBooks installation. Close QuickBooks, navigate to the Control Panel on your computer, select "Programs and Features," locate QuickBooks in the list of installed programs, and choose the option to repair the installation.

  10. Contact QuickBooks Support: If you're still unable to send emails from QuickBooks after trying the troubleshooting steps above, reach out to QuickBooks support for further assistance. QuickBooks support representatives can provide additional troubleshooting guidance and help resolve the issue effectively.

By following these troubleshooting solutions, you can address the issue of QuickBooks unable to send email and resume sending emails seamlessly through the software.

 

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