How fix Quick_books Unrecoverable Error when opening company file?

Copper Contributor

An Unrecoverable Error in Quick_Books typically indicates a critical issue that prevents the application from functioning correctly. Here’s a comprehensive guide to troubleshoot and resolve this error when opening a company file:

Bizbooks 844 266 9345.PNG

1. Identify Error Code

  • Action: Note the error codes displayed in the Unrecoverable Error message. This information can help in further troubleshooting.

2. Restart Your Computer

  • Action: Restarting your computer can sometimes resolve temporary issues causing the error.

3. Suppress Quick_Books Desktop

  • Action: To bypass opening the company file automatically:
    • Steps:
      • Press and hold the Ctrl key.
      • Double-click the Quick_Books Desktop icon while holding the Ctrl key.
      • Hold the Ctrl key until you see the "No Company Open" window.

4. Open a Sample Company File

  • Action: Check if the issue is specific to your company file:
    • Steps:
      • In the "No Company Open" window, click on "Open a Sample File."
      • Select any sample company file.
    • Note: If the sample file opens without issues, the problem is likely with your company file.

5. Run Quick_Books File Doctor

  • Download: Get the Quick_Books Tool Hub from the Intuit website.
  • Steps:
    • Open the Quick_Books Tool Hub.
    • Go to the "Company File Issues" tab.
    • Select "Run Quick_Books File Doctor" and follow the on-screen instructions.

6. Copy the Company File to a Different Location

  • Action: Moving the company file can sometimes resolve issues related to file location:
    • Steps:
      • Copy the company file (with .QBW extension) to a different folder.
      • Try opening the file from the new location.

7. Rename the .ND and .TLG Files

  • Action: These files can sometimes become corrupt:
    • Steps:
      • Locate the .ND and .TLG files in the folder where your company file is saved.
      • Rename these files by adding .OLD at the end (e.g., CompanyName.qbw.nd.OLD).
    • Note: Quick_Books will recreate these files the next time you open the company file.

8. Run Quick_Books Install Diagnostic Tool

  • Steps:
    • Open Quick_Books Tool Hub.
    • Go to the "Installation Issues" tab.
    • Select "Quick_Books Install Diagnostic Tool" and let it run to fix any installation-related issues.

9. Update Quick_Books Desktop

  • Action: Ensure Quick_Books is updated to the latest release:
    • Steps:
      • Open Quick_Books.
      • Go to "Help" > "Update Quick_Books Desktop."
      • Click "Update Now" and "Get Updates."

10. Create a New Windows Admin User

  • Action: A corrupted user account can cause issues:
    • Steps:
      • Go to "Settings" > "Accounts" > "Family & other users."
      • Click "Add someone else to this PC."
      • Follow the prompts to create a new user with admin rights.
      • Log in with the new user account and try opening Quick_Books.

11. Verify and Rebuild Data

  • Action: Use Quick_Books built-in tools to verify and rebuild your company file:
    • Steps:
      • Go to "File" > "Utilities" > "Verify Data."
      • If Quick_Books detects an issue, go to "File" > "Utilities" > "Rebuild Data."

12. Perform a Clean Install of Quick_Books

  • Uninstall: Go to "Control Panel" > "Programs and Features," and uninstall Quick_Books.
  • Use Clean Install Tool: Download and use the Quick_Books Clean Install Tool from the Quick_Books Tool Hub.
  • Reinstall: Reinstall Quick_Books using the original installation files or CD.

13. Check Quick_Books Permissions

  • Action: Ensure you have the correct permissions to access the company file:
    • Steps:
      • Right-click on the Quick_Books Desktop icon and select "Properties."
      • Go to the "Security" tab and ensure that your user account has full control.

14. Temporarily Disable Antivirus Software

  • Action: Sometimes antivirus software can interfere with Quick_Books:
    • Steps:
      • Temporarily disable your antivirus software and try opening Quick_Books again.
    • Note: Remember to enable your antivirus software after testing.
0 Replies