How do I Fix QuickBooks Payroll Update Error 12002?

Copper Contributor

Troubleshooting Solutions: QuickBooks Payroll Update Error 12002

QuickBooks Payroll Update Error 12002 can occur due to various reasons, including internet connectivity issues, firewall or security software blocking QuickBooks access, or problems with SSL settings. Follow these troubleshooting steps to resolve the error efficiently:

1. Check Internet Connection: Ensure that your internet connection is stable and active. Try accessing other websites or applications to confirm connectivity. If your internet is down, contact your internet service provider (ISP) to resolve the issue.

2. Verify SSL Settings: QuickBooks requires SSL (Secure Sockets Layer) to establish a secure connection for downloading updates. Make sure SSL is enabled in Internet Explorer settings:

  • Open Internet Explorer.
  • Go to "Tools" > "Internet Options."
  • Click on the "Advanced" tab.
  • Scroll down to the Security section and ensure that SSL 2.0 and SSL 3.0 are checked.
  • Click "Apply" and then "OK" to save the changes.

3. Disable Firewall or Security Software: Sometimes, firewall or security software settings can block QuickBooks from accessing the internet, leading to Error 12002. Temporarily disable your firewall or security software and attempt to update QuickBooks again. If the update is successful, add QuickBooks to the list of trusted applications in your security software settings.

4. Configure Internet Explorer Settings: Adjusting Internet Explorer settings can help resolve connectivity issues with QuickBooks:

  • Open Internet Explorer.
  • Go to "Tools" > "Internet Options."
  • Click on the "Security" tab.
  • Select the "Internet" zone and set the security level to "Medium-high" or "Medium."
  • Click on the "Content" tab and clear the SSL state.
  • Go to the "Connections" tab, click on "LAN settings," and ensure that the option "Automatically detect settings" is checked.
  • Click "Apply" and then "OK" to save the changes.

5. Update QuickBooks: Ensure that your QuickBooks software is up to date. Navigate to the "Help" menu and select "Update QuickBooks." Follow the on-screen instructions to download and install any available updates.

6. Restart Computer and QuickBooks: Sometimes, a simple restart can resolve temporary software glitches. Close QuickBooks and restart your computer. After the reboot, launch QuickBooks and attempt to update payroll again.

7. Run QuickBooks File Doctor: If the issue persists, use the QuickBooks File Doctor tool to diagnose and repair connectivity issues:

  • Download and install the QuickBooks Tool Hub from the official Intuit website.
  • Open the Tool Hub and select the "Network Issues" tab.
  • Click on "QuickBooks File Doctor" and follow the prompts to run the tool.
  • Once the scan is complete, attempt to update QuickBooks Payroll again.

Following these troubleshooting steps should help resolve QuickBooks Payroll Update Error 12002 and allow you to update your payroll without further interruptions. If the issue persists, consider contacting QuickBooks support for additional assistance.

 

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