How do I fix QuickBooks Payroll Error 12002, 12007, 12009, 12029 and 12031?

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Troubleshooting Solutions: QuickBooks Payroll Error 12002, 12007, 12009, 12029 and 12031


QuickBooks Payroll errors 12031, 12029, 12009, 12007, and 12002 often stem from network connectivity issues hindering QuickBooks Payroll updates or communication with servers. Here's how to troubleshoot and resolve these errors effectively:


  1. Check Internet Connection: Verify that your internet connection is stable and functioning correctly. Attempt to access other websites or applications to confirm connectivity.
  2. Configure Firewall and Security Software: Adjust firewall and security settings to allow QuickBooks Payroll access to the internet. Add QuickBooks Payroll to the list of trusted applications or temporarily disable firewall and security software to see if it resolves the issue.
  3. Update QuickBooks and Payroll: Ensure both QuickBooks and your Payroll service are up to date. Updates often contain fixes for known issues and enhancements to improve compatibility and stability.
  4. Use QuickBooks Connection Diagnostic Tool: Intuit provides a Connection Diagnostic Tool to diagnose and troubleshoot network-related problems. Download and run this tool to identify and fix connectivity issues affecting QuickBooks Payroll.
  5. Review Internet Explorer Settings: QuickBooks Payroll utilizes Internet Explorer settings for internet connectivity. Confirm that Internet Explorer is set as your default browser and that SSL (Secure Sockets Layer) is enabled. Clear browser cache and temporary internet files.
  6. Adjust Internet Explorer Security Settings: Modify Internet Explorer security settings to the default level or lower to ensure compatibility with QuickBooks Payroll. Navigate to Internet Options > Security tab, set the security level to Medium-High, and add as a trusted site.
  7. Verify Router and Network Configuration: Ensure your router and network configuration are correctly set up. Check for any network issues such as DNS (Domain Name System) resolution problems or IP address conflicts.
  8. Restart Router and Computer: Sometimes, a simple restart of your router and computer can resolve temporary network issues. Turn off both devices, wait for a few minutes, and then power them back on.
  9. Test on a Different Network: If feasible, try connecting to a different network to determine if the issue persists. This can help identify whether the problem is specific to your current network configuration.
  10. Contact Internet Service Provider (ISP): If you've exhausted all troubleshooting steps and continue to experience connectivity problems, reach out to your ISP for assistance. They can help diagnose and resolve any network-related issues impacting your internet connection.

By following these troubleshooting solutions, you can effectively address QuickBooks Payroll errors 12031, 12029, 12009, 12007, and 12002, ensuring smooth processing of payroll tasks without interruptions. It's essential to keep both QuickBooks and Payroll updated regularly and maintain a stable internet connection for optimal performance.


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