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Jun 05 2024, 07:30 AM - 11:30 AM (PDT)
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How can I recover data from phone that won't turn on?

Copper Contributor

My smartphone suddenly stopped turning on one day and I have no idea what went wrong. I have important data on it that I need for my work and personal life, so I need to find a way to recover it. I tried charging the phone, but it's not responding at all. I'm not sure if the problem is with the battery or the software. The worst part is that I don't have any backup on my computer. I need some guidance on steps I can take to recover data from phone that won't turn on?

3 Replies


If your phone is not turning on, there are still a few options you can try to recover data from phone that won't turn on:


Check if the phone is recognized on your computer: Connect your phone to your computer using a USB cable and check if it's recognized. If it is, you might be able to access your phone's data through your computer and copy it to your computer.


Try a different USB port or cable: If connecting your phone to your computer doesn't work, try a different USB port or cable. Sometimes a faulty cable or port can prevent your phone from being recognized.


Visit a repair shop: You could take it to a professional repair shop. They may be able to repair the phone and recover data from phone that won't turn on.


Use data recovery software: If the repair shop can't fix your phone or you're not comfortable with the cost of repair, you could try using data recovery software. There are various data recovery tools available that can scan your phone's storage even if it's not turning on and recover data from phone that won't turn on. Some popular options are EaseUS MobiSaver, Dr. Fone, and Recuva. However, note that these software options may not be 100% effective.

A specialist could in theory pull the memory chip off the mainboard and access it. It will be costly.

Maybe try plugging it into a PC via USB and see if any response,

If Android and you had a memory card inserted you might be able to take the card out and access it with an adapter - but it sounds like that is not the case for you.

It may be work checking if by chance your phone did backup to cloud - Google or iCloud - you might have it turned on. If you had it on you might get some data back that way.

Other things - using a different cable, changing the battery in case its the battery that is gone.
Most phones today backup everything in the cloud whether it be Google, Samsung or Apple. Check the appropriate accounts and see if the phone was backed up on one of the above accounts. Check your Charging Cable to see if its broken and not charging otherwise take to a Mobile Phone Repair Store and let them see what they can do for you.