SOLVED

Drivers Bugs in Windows 11 Pro 22621.2134

Copper Contributor

Hello,

I own HP 255 G7 laptop and installed Windows 11 on it.

I experience problems i haven't met in Windows 10:

1. My fan just turned off twice. First it happened while updating Windows (for the first time after clean installation, if it matters. update seemed frozen to me, and i were worried about overheat, so i force-shutdown my laptop. When i boot however, there was zero problems with updating). Second time it turned off while i was just using my laptop.

 

2. Graphics driver. My display just turned off (music also stopped). I restarted my laptop and opened device manager: my graphics device was turned off. I enabled it and it works but i concerned about it happening again because i can lose unsaved data while force-rebooting my laptop.

 

Is there any solution or i should just install Windows 10?

 

Info that may be useful:

Windows specs:

Windows 11 Pro release
Version 22H2
Installation date: 2 September 2023
OS assembly 22621.2134
Interaction Windows Feature Experience Pack 1000.22659.1000.0

 

There's no pending updates for graphics driver

Version: 27.20.21034.37
AMD Radeon(TM) Vega 3 Graphics

2 Replies
Try run Windows Update and download and install all updates.
You may try contact HP support and check with them too, have a look at:
https://support.hp.com/us-en
best response confirmed by TolyaKulak (Copper Contributor)
Solution
Thanks for sharing, it seems that your Driver for AMD is from 2021 and the latest released one is from 2023.

Would be best if you could try installing it and see how it goes?

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-desktop-processors-radeon-vega-g...

Shawn
1 best response

Accepted Solutions
best response confirmed by TolyaKulak (Copper Contributor)
Solution
Thanks for sharing, it seems that your Driver for AMD is from 2021 and the latest released one is from 2023.

Would be best if you could try installing it and see how it goes?

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-desktop-processors-radeon-vega-g...

Shawn

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