After the 23h2 update, the usb ports do not work

Copper Contributor

Yesterday, the 23h2 laptop update was installed and everything worked well.

Today, when you turn on the laptop, the keyboard and touchpad, as well as the usb mouse and all usb ports stopped working. Because of this, there is no way to log into the operating system.

In the usb bios and the keyboard works, I tried to run Ubuntu live usb and everything works here too.


I tried to run safe mode (f2, f8), but when the login window appears, the ports also stop working. The blue recovery menu has a keyboard, mouse and usb mouse.


Please tell me how you can restore the OS?


How can I delete the activation package 23h2 via the command line in recovery?


1 Reply
Try run the following command:

uninstall: wusa /uninstall /kb:<KB number>

Replace <KB number> with KB number.