Windows Mail App does not work with Gmail accounts

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New Contributor

The recent update to the Mail App for Windows 10 (Version 16005.12827.20200.0) has caused numerous problems with the Gmail integration.  Sent mails are not appearing in the Sent Mail folder - instead they often appear in the Spam folder; attachments on incoming emails are missing.

 

In addition the Draw functionality has been removed but no warning about this was given.

 

Can someone share what is happening here and if the Gmail problems can be resolved?

 

Many thanks,

Phil

9 Replies
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I have done some more research into this.

 

The latest version of Windows Mail has broken the settings for Gmail. The automated method for adding the account using the Google link provided by the Mail app no longer works.

 

The best way to work around this is to remove the Gmail account from the Mail app and then re-add it manually via the Other Account POP/IMAP route using the IMAP settings as described in Gmail help: https://support.google.com/mail/answer/7126229?hl=en

 

One other thing you may have to do is change a security setting in Google to allow access to less secure apps. Google now considers the Windows Mail App a less secure app and therefore blocks it from doing some tasks. If you are concerned with this and while we wait for Microsoft to sort this out it might be safest to only use Gmail via a browser using mail.google.com

 

Hope this helps,

 

Phil C

Insider MVP

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@Phil Coldrick 

 

So I am having this same issue with the Sent Mail folder not updating for Gmail accounts (only) since the June 2nd update of Windows 10 and the Windows 10 mail app.

 

I deleted my gmail account and recreated it using the manual settings described in your prior solution.  No difference, sent mail only is populated when emails sent from browser, not the windows 10 mail app.

 

Any idea when Microsoft and Gmail is going work together and send out a bug fix?

 

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@Phil Coldrick I wrote a post about this problem and with the solution I found. It is in Italian but you can easily translate with your browser ;)

https://enzocontini.blog/2020/06/07/app-posta-di-windows-10-come-risolvere-problemi-con-account-di-g...

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Just setting up a new Win 10 laptop and activated the Win10 Mail app for my Gmail account.  Noticed that it imported all my Gmail folders I had set up, but it failed to populate those folders with any of the messages that were in them

 

Is there a way to get that fixed, or will I need to move them into the folders manually?

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I suggest you open the mail app. Click on the Gmail account and right-click on the account and select account settings. You need to click on mail change mailbox sync settings and make sure that the email sync option is checked.

 

If the issue still persists, let's try the below methods and check if it helps to resolve the issue.

 

Method 1: I would suggest you run the Troubleshooter for Windows App and see if it helps to resolve the issue.

 

Windows 10 Apps troubleshooter: http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

 

Method 2: If the issue persists, then I suggest you remove and re-configure the account in the Mail app and check.

 

Configuring the account should force it to sync the mails.

 

For reference: Mail app for Windows: https://support.office.com/en-in/article/Mail-and-Calendar-apps-for-Windows-10-Help-cc72af58-c630-43...

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@Smith_J 

Thank you for taking the time to reply with a detailed but simple response.  You're recommendation is very generic and simple and was attempted various times to simply delete and reinstall the account.  Did you even take a sample gmail account and try your own suggestion before posting it as a possible solution to so many?  

 

This error, where sent items now go to the SPAM folder and the Sent folder is completely empty (when compared to the actual gmail folders using a web browser to administer mail happened during the last update to Windows 10 Version 2004 as this chain suggests since this after this update is when these folders no longer synced correctly.

 

Your response says nothing about the Version 2004 update and seems like a waste of time for you to post and a waste of time for those of us working on this issue to read and retry the obvious and what was tried before.

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Hi @enzocontini 
Thanks for your blog and it worked for me on my Windows 10 Pro.

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@heygbriz I was alerted that someone had posted a reply to your thread. Reminded me that it has been months since I chimed in to point out that the contents of Gmail "labels" do not get populated into their corresponding folders that are set up when you first have the Windows 10 mail app* linked to your Gmail account. 

 

I've also made my own thread on that problem, which no one from Microsoft, nor any insiders such as yourself has responded to. If you are still monitoring this thread, could you give me any suggestions about fixing that problem, or how I can get any help on it?

 

Would very much appreciate it.

 

* btw, isn't anyone else wishing Microsoft would give it real name, so we don't have to keep writing "the Windows 10 mail app"? Imagine if we all had to call Word "the Windows 10 word processing app", or Excel "the Windows 10 spreadsheet app", etc.  Why can't MS give it a proper, short name? 

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For those who are facing this problem, make sure update Windows and open Microsoft Store and make sure you check for update and see if Mail app is fully updated.

Then try open it and if problem persist, then open start and search for feedback and open Feedback Hub app and report this issue. If the issue already exist in Feedback Hub, then upvote it.

Also, take a look at:

https://support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed...