Windows hangs randomly and touch pad freezes for some seconds

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Occasional Contributor

My windows 10 is hanging randomly for every half an hour and the touch pad also hangs for some second and becomes normal

My system has clean windows ,8 GB RAM 512 SSD and  purchased just 10 days back

 

Please let me know how to fix this issue.

19 Replies
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Hi @Roopi123  

 

Did you already install the latest BIOS and drivers from your maker's site?

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@Spigolo ,

i don not know much about bios and drivers but i think i have updated all the drivers from dell website

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@Roopi123  

 

Which is the exact model?

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@Spigolo 

All the drivers are upto date

its showing "No driver updates found. Your system has the most recent updates"

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Fine @Roopi123  but a brand new pc should perform perfectly.

Contact Dell support or the seller and ask for assistance.

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Hello @Roopi123

 

Suggest you to run System File Checker scan:

 

1. Search for 'command prompt' using Cortana or Windows Search.

 

2. From results, right click on Command Prompt and select Run as administrator.

 

3. Type sfc /scannow command and press Enter key.

 

4. Let the command complete and then reboot the machine.

 

If issue still persists, perform clean boot:

 

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

 

Hope this helps!

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@Kapil Arya 

i tried sfc/scannow command  ,after completion it shows this message

Windows Resource Protection did not find any integrity violations.

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Okay @Roopi123,

Perform clean boot and see if it helps you in this case. 

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@Kapil Arya 

i did clean boot but still system hangs randomly and the touch pad still freezes randomly,

please let me know if there any other alternatives 

 

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Alright @Roopi123,

I suggest you to perform repair upgrade and see if that helps:

 

https://www.kapilarya.com/how-to-repair-windows-10-using-in-place-upgrade

 

Regards.

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP. 

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@Roopi123 

 

If the system was purchased brand new, I wouldn't mess around with suggestions that may or may not work, from here.

This issue could be anything from faulty power supply/ram, video card or motherboard component to just to many background program running all at once.

 

Even if you boot into safe mode and it all works fine it may still be a hardwrae issue as safe mode uses generic drivers that have no functionality to use more complicated functions of hardware - especially in the case of graphics cards, plus the power requirements in safe mode are reduce because of what I just said about drivers.

 

If it were me (over 20 years experience as a PC technician for private individuals and corporations) I would immediately pick up the phone and call Dell support. That's what they are their for. Backup all you documents and data before calling them.

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Hi @Roopi123 

If there are files in this folder, compress the files and share the link.

c:\windows\minidump\

 

Also extract the Aida64 HTML report and share it together.

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@murat5038 

there are no files in above mentioned path

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Ok. Aida report file where?
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Let's make this easy for you. Since this is a brand new system, just contact Dell. They will be the best suited to help you, up to and including a warranty replacement.