Windows 10 random freeze and crash

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Occasional Visitor

Hi!
I encountered some problems when using windows 10 on our device. The operating system would freeze or crash randomly. And when the operating system freezes, the whole systems hang, including ping reply, usb2can communication, etc.
At first we thought it was a problem with the program we were running, so we closed most of the programs and almost only kept the system processes, but the problem still existed.
After the last blue screen, we got the dmp file and tried to use windbg for analysis. We got some information, but we still couldn't locate the specific problem.

I have uploaded the Memory.dmp file in the attachment, please help me analyze what happened.

Thank you very much.

1 Reply
Try open start and search for feedback and open the Feedback Hub app and report this issue and attach the dump file there.
Try perform a Clean Boot and see if the problem persist, take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...