something happened and your pin isn't available

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Occasional Visitor

Hello, please can someone help me with my problem? one day ago I got stuck on a login problem. First, let me explain how the problem happened, I was trying to remove my pin and I searched on youtube to remove it and I found a video explaining that I need to go the setting and go to sign in options and go to windows hello pin and press I forget my pin button which will open a window to sign in to your Microsoft account after you sign in a window appears that you need to write the new pin, but I have pressed cancel that what the video showed me that I have to press cancel to the window which you have to write a new pin. after a while, my laptop went to sleep mode so when I tried to enter my windows account it says something happened and your pin isn't available and there's a button that says Setup a new pin. when I ever try to press this button it refreshes the login screen and I am back on the login screen again. I am writing this from another windows account on the same pc. but I want to use my main account. please could someone help me with my problem?

2 Replies

@Fahad1255 

Do you remember your Microsoft account password??Also the account which you are currently logged in is an administrator account or what??To Check that press WIN+R and type netplwiz, there you can see if it is an admin account or not..
Try the steps below please

  • Press Win+I. this will open the windows settings
  • Click On accounts
  • Click on sign in options on the left navigation bar

ShashankDahat_0-1630481311516.png

A Screen Like This May Appear

Now, Just toggle off the Require Windows Hello Sign-in For Microsoft Accounts

ShashankDahat_1-1630481391576.png

And try signing in with your Microsoft account password from the login screen into the main account..

Be Sure To Ask Help If This Doesn't work

 

Also to remove your Windows Hello Pin You Just Need to Press Win+I>Accounts>Sign In Options>Windows Hello Pin>Remove

ShashankDahat_0-1630481740344.png

 

Thank You

Have A Great Day Ahead

Shashank Dahat ⟭⟬


@Fahad1255 wrote:

it says something happened and your pin isn't available and there's a button that says Setup a new pin. when I ever try to press this button it refreshes the login screen and I am back on the login screen again. 


Hello @Fahad1255,

 

Make sure you're connected to the Internet while you do this. Also refer steps in this video fix:

 

 

Let me know if this helps!