Oct 04 2018 12:11 AM - edited Oct 05 2018 12:12 AM
Since the 1809 update Windows Hello doesn't work anymore on my Surface Pro (2017).
The lockscreen shows either 'Sorry - something went wrong. Please sign in with your Pin.' or 'Sorry - something went wrong.'
I've tried accessing the Windows Hello settings but then get the message that face unlock isn't available on this device:
Can anyone tell me how to fix this?
Oct 04 2018 08:39 PM
I am also having issues with Windows Hello since moving to 1809, I even did a fresh install - mine is worse in that I can't even enable it at all.
I am using a Tobii Eye Tracker (4C) device. Worked flawlessly on 1803. I am having this same issue on my Alienware 17 R4 laptop, which also have a Tobii Eye Tracker (built-in/integrated). Both are using the latest (May 2018) Tobii Eye Tracking software.
Oct 05 2018 12:11 AM - edited Oct 05 2018 12:12 AM
Oct 05 2018 12:11 AM - edited Oct 05 2018 12:12 AM
SolutionI fixed the problem by installing this driver: https://support.microsoft.com/nl-nl/help/4023482/surface-download-drivers-and-firmware-for-surface
Still weird that it broke down in the first place
Nov 20 2018 10:09 PM
I'm right there with you! I have a 17 r4 with Tobii Eye Tracker as well and the Fall update messed a lot of stuff up including my speakers but Windows Hello was working flawlessly. I decided it was time for the yearly OS reformat to help solve some of the issues that I had, having tried everything else on the other problems to no avail. After everything was reinstalled, drivers updated, etc. everything worked again except my speakers (the sub works but the two front ones don't) and now Windows is giving me the same error when I try to set up Hello. It isn't just you. The last time this happened it was an update from Tobii that fixed it so hopefully, it will be sometime soon!
Mar 24 2019 04:23 AM
May 21 2019 01:25 PM
I saw that driver download page. Did you download and install everything on the page? I am dealing with a Surface Pro 4 and there are about 12 files for download and no instructions for what needs to be done. Thanks for sharing your experience.
Oct 05 2018 12:11 AM - edited Oct 05 2018 12:12 AM
Oct 05 2018 12:11 AM - edited Oct 05 2018 12:12 AM
SolutionI fixed the problem by installing this driver: https://support.microsoft.com/nl-nl/help/4023482/surface-download-drivers-and-firmware-for-surface
Still weird that it broke down in the first place