snip and sketch make PChang

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New Contributor

Hi all,

 

I use snip and sketch to screenshot and edit the picture. In quite a number of occasion, my pc hang and all other applications that are running are hang too. 

 

Any other encountering this? and what's the solution?

 

Windows 10 Home Single Language version 1909

 

Thanks.

 

Regards

GuoHan

5 Replies
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Hello,

 

Suggest you to run System File Checker scan:

 

1. Search for 'command prompt' using Cortana or Windows Search.

 

2. From results, right click on Command Prompt and select Run as administrator.

 

3. Type sfc /scannow command and press Enter key.

 

4. Let the command complete and then reboot the machine.

 

If issue still persists, perform clean boot:

 

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

 

Let us know if this helps!

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@Kapil Arya just curious, why this related to system file?

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As the system hangs, there is a possibility of file corruption. Running SFC scan is a good tool to identify that file corruption. 

 

Additionally, have you tried resetting Snip & Sketch app or reinstalling it?

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@Kapil Arya 

 

Done the scan, but seems good..

 

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

so far in these few days, it was running fine.

 

 

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Sometimes it might be related to graphic card driver, since when you open this app it will engage with graphic a bit, it is also good idea to update your graphic card driver too.