regularly PC turns itself off and turns itself back on immediately

Copper Contributor

Rregularly my PC turns itself off and turns itself back on immediately


hereunder I give the description I get

path to application of the fault: C: \ Windows \ ImmersiveControlPanel \ SystemSettings.exe

Problem with signature
name problem events: MoAppCrash
complete package named: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
Application name: praid:
Windows version: 10.0.19041.789
Application timestamp: 4aa1ce82
name of the fault module: combase.dll
Version of the fault module: 10.0.19041.844
Timestamp of the fault module fault module: dd615a1e
Exception Code: 800f1000
Exception margin: 0000000000086806
OS version: 10.0.19042.
Locale ID: 1043
Additional information 1: 9ac6
Additional Information 2: 9ac66ecbf92041c6fc8e41a5140d2460
Additional Information 3: 0437
Additional Information 4: 0437c88e07f548493664264d3fa9d18c


Bucket ID: faa5870177eb43b9f171d23c6df9ab31 (1257016927998028593)


What can I do to fix this problem?


Thanks in advance for your reply and


best regards,


7 Replies


Open start and search for feedback and open the Feedback Hub app and report this issue.

Open start and search for cmd and right click on Command prompt and run it as administrator and then type the following command:


sfc /scannow


Press enter and let it runs and see what is the result.

Dear Reza_Ameri,

If search for feedback in start, I do not see the Feedback Hub app

If I try to start the sfc/scannow I get the message that only the administrator can do that. But I am the administrator.
See attathements.

What can I do

Best regards,


Are you using Windows 10?

Feedback Hub is only available in Windows 10 and since you posted in the Windows 10 forum, I assumed you are running Windows 10. You could also find the Feedback Hub app in the start menu of Windows 10 in the list of applications.

You have to right click on the Command Prompt and click Run as administrator and then run the sfc command which I mentioned earlier.


Dear Reza_Ameri,

I did run sfc/scannow (see attachement)

What is my next step
Best regards,


It shows some issues have been discovered and they have been fixed, try restart your PC and see if the problem persist?
Unfortunately, the problem still persist

In this case make sure report this issue through the Feedback Hub app as I mentioned earlier.

Run a quick test and perform a clean boot and see if the problem persist?

Take a look at How to perform a clean boot in Windows (