SOLVED

"The specified user does not have a valid profile" error on apps downloaded from Microsoft Store

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Occasional Contributor

Hi all,

 

We just updated from 1607 to 1709 in our production environment.  I reimaged my machine recently to 1709 and went to the Windows Store to download the Windows Configuration Designer app.  Upon launch, I get a message pointing to the installed exe in C:\Program Files\WindowsApps and stating "The specified user does not have a valid profile".  I tested this with iTunes, another app from the store as well, and get the same result.  A coworker of mine has the same behavior.  Has anyone else experienced this?  

 

Micah

Error.PNG

 

31 Replies
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@careduro , I don't have CloudPagingPlayer, and the workaround "move apps install dir to another place" fails due to absence of system rights :)

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@careduroI too experienced this when using CloudPagingPlayer.  I had to install it for something for my University, but I uninstalled it and everything works fine.  

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@sergey_voronov1745 if you don't have rights to any workaround, I suppose you cannot uninstall any program neither. Maybe you should contact your administrator to fix the issue.

 


@sergey_voronov1745 wrote:

@careduro , I don't have CloudPagingPlayer, and the workaround "move apps install dir to another place" fails due to absence of system rights :)


 

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@Micah Hibdon 

[just] Quitting the "CloudPaging Player" app [from sysTray] did solve this issue for me.

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Had no CloudPaging player. Solved by restarting the computer couple of times until Skype gets found by typing in the Start menu.

The issue reappears about 2 times a year, same actions help. Looks like something with app updates.

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I'm running into this problem since today. I've Windows version : 10.0.18362.387. I don't know if this has anything to do with User right regarding C:\Program Files\WindowsApps, because I can't access it at the moment. I'm now trying to get access to this folder, using security tab, auditing and adding my own profile. It takes a while so it's too early to say anything useful. As of today: I cannot use MS Office, Skype, Spotify or even play games for that matter. Even after installing and rebooting the computer.... I can tell you: it's pretty annoying :(
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Do you have any other apps (not MS related) running in the background? I found that Cloudpaging player was the cause of my issues and once I had disabled that app, MS updated with no problems. @CynthiaFridsma 

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2 years later...
I have the same issue. It gives me the error message "the specified user does not have a valid profile" and nothing I do helps. Can anyone suggest something. Whenever I try to move the folder location my computer just tells me that the system doesn't approve and it wont let me move the files from my c drive to my documents folder. Please help
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This is an issue for the app "Xbox Beta" in case this helps. The image of the error message is attached.
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The issue that I had related to updating windows 10 it gave me the same error message @Vuchh . It later transpired that 'Cloudpaging Player' that was running in the background prevented the windows updater completing. When I forced stopped the program 'Cloudpaging Player'  the windows updater was able to complete successfully.  This message then disappeared after the completed update and I could then run all programs as before, including Cloudpaging Player. I hope this helps.

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I get this message with facebook messenger

windows 10 1909

i've tried re-installing - no luck