Offline files issue on windows 10 & server 2019

[IT4D-Karl]

Having problems with offline file. 

I have them enable on user profile so users can have their desktop anywhere. That hasn't been the issue.

The problem I been having is mapped drives keep syncing when I don't want them to. I told the server not to sync offline files from the file share  via server 2019 & via GPO. When I delete the user profile and redownload it, works fine until a day or 2 I get helpdesk calls saying Users can only see some files from Mapped drive. 

I am running out of Idea's, the system was fine till end of July. Users normally access their map drives via VPN.

If I type the address path \\servername\sharedname works fine no issue. 

Please can you advice me?

[#2]

@IT4D-Karl 

Had some ask me to check this and you can see in the cache not to sync offline

[#3]

Hi,
you've posted your topic in Cortana Community,
Windows 10 community is here:
https://techcommunity.microsoft.com/t5/windows-10/ct-p/Windows10

Windows Server community:
https://techcommunity.microsoft.com/t5/windows-server/ct-p/Windows-Server