May 09 2019 06:34 AM
Product: HP Laptop 17-bs0xx
Operating System: Microsoft Windows 10 (64-bit)
Internal microphone and bluetooth mic have quit working. I have gone thru tech support, I ran all trouble shooting and advanced troubleshooting, I unistalled both the audio and video devices etc etc etc
The computer does recognize the device and says its working but it is not
Speakers and headset do work for listening
Any clues?
Dec 20 2019 12:35 PM
Hi @Dichotomy66
after uninstalling the drivers, did you install newer versions in their place?