Forum Discussion
My Laptop screen went blue and says Your device ran into a problem and needs to restart
It says We're just collecting some error info, and then we'll restart for you. It then says 0% complete. It has been like this for about an hour. I can't restart it.
Can anyone help please?
4 Replies
KathyZab Hi,
https://support.microsoft.com/en-us/windows/resolving-blue-screen-errors-in-windows-60b01860-58f2-be66-7516-5c45a66ae3c6
First try to force stop the system , hold down the power button for 10 seconds , take your time, then you can repeat it to start Windows.
https://www.technewstoday.com/your-device-ran-into-a-problem-and-needs-to-restart/#:~:text=Your%20Device%20Ran%20Into%20a%20Problem%20and%20Needs,...%208%20Run%20a%20Startup%20Repair%20Protocol%20
Deleted Thank you, that worked. I had tried to restart it but that wasn't working. This did though 🙂
The laptop seems fine except that it's having trouble working out what a .docx file is. Is it likely to do this again? I just got a new laptop and have removed everything from the old one, which is the one with the blue screen error. Would a factory reset prevent this recurring?
A new laptop requires a lot of updates - which it needs to download and install - it should be plugged in - and rebooted to install new drivers.
It's just that your way of using - (too short working time) causes the problem - but I'm just guessing 🙂
