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Oct 24 2022 07:00 AM - Oct 27 2022 12:00 PM (PDT)

Microsoft Photos Crashing

Occasional Visitor

Good day,

Recently I have been editing a large number of photos and found that after every 8 - 10 photos the app just stops responding. I check under resource monitor and find it using up to 30% cpu capacity for about 20 seconds and then the app is totally useless. I close the app and continue for another 8 -10 photos then the same thing happens. Really frustrating.

 

Any solutions? I have CorelPAINT 2020 but the cropping and straightening just works faster in Photos.

1 Reply
Hello,
please check if Photos app is up to date, you can do so from Windows store, from the menu at the top right => downloads and updates => Get Updates button

also check if you are using up to date Windows 10, currently latest version is 20H2 (second half of 2020)
you can check your version from Settings => System => About

check for updates from Windows update or from here:
https://www.microsoft.com/en-us/software-download/windows10

if everything is up to date, please submit a feedback about this problem in feedback hub app
https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59...

use the "recreate my problem" to reproduce the issue while feedback hub app is recording, so MSFT developers can look into the issue you are having.