Tech Community Live: Windows edition
Jun 05 2024, 07:30 AM - 11:30 AM (PDT)
Microsoft Tech Community

Lowering brightness blackouts the screen

Copper Contributor

Hello Everyone, just a quick post about Windows 10 HSL brightness problem. Here's the storyline:


I'm running Windows 10 HSL 

Version 21H2 (OS build 19044.1348)


I bought a new Lenovo IdeaPad Gaming 3 laptop on November 4th. My screen blackouts when I lower the brightness up to 4%. I didn't know until I called Lenovo support, and they said turn on your mobile flash and check your screen. I was completely shocked for a moment. "This can only be fixed by installing Windows Update. There's no fault from hardware or laptop related" - he added. The support guy told me to update the NVIDIA drivers and Intel(R) UHD graphics. BIOS is updated to latest. Also. I updated Windows and Lenovo drivers as well. 


Most Importantly I feel like my eyes are struggling while playing games, colors are not so accurate, much darker no such details. (NVIDIA GeForce GTX 1650)


I've a HP pavilion but I never faced this issue, btw I've Windows 10 Pro running in my old device. 


Ref:  laptop @ 3% brightness


WhatsApp Image 2021-11-22 at 9.36.10 PM.jpeg

Thank you :)

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